In the event that you suffer an accident in a car wash and that the fault of the same is due to the malfunction of the tunnel machinery itself, you will have to claim. Depending on the type of insurance you have contracted, you must follow one procedure or another.
In the event that you have contracted an all-risk insurance covering your own damages, then you must notify your company and they will take care of everything. Nothing more, that easy and simple.
Now, everything changes and a lot in the event that your policy does not cover your own damages. Otherwise, you will have to carry out the claim process yourself by burofax, certified letter or any means that records the claim to the company that owns the facility where you suffered the damage.
If they do not attend to the claim, then they must resort to the judicial route. In the event that the damage is less than 2,000 euros, you can process it yourself without the need for a lawyer or solicitor, although it is not recommended. With an amount of damages that exceeds 2,000 euros, it will be mandatory to hire defense and representation services, both from a lawyer and from a solicitor.
To make such a claim, it will be necessary to prove the amount of the damages suffered, demonstrate the inadequate operation of the car wash, as well as the relationship between this malfunction and the damage caused to the vehicle. Proving with photographs or receipts that the vehicle was at the facilities on the aforementioned date and time of the accident.