How and when does Mercado Libre return my money? What do I do to get my money back?

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How and when does Mercado Libre return my money? What do I do to get my money back?

In purchases and sales made through Mercado Libre, the percentage of customers who are dissatisfied with the transaction is very low, and therefore, it can be said that there are almost never any returns of money on said platforms with this type of business.

However, this happens sporadically and the client, when he can, demands a refund explaining his reasons that, depending on how fair they are according to legal criteria, the money spent will be returned. This article will briefly explain this type of return.

What is a return in Mercado Libre and when does it occur?

Returns in a particular business occur when one of the parties, or both, are dissatisfied with the merchant transaction that was carried out, and therefore, the money spent for the acquisition of a purchased product must be returned through an agreement. .

In the world of Mercado Libre, although returns are not that frequent, they do happen from time to time and you should be aware of the methods or ways to get the money back.

MercadoLibre handles returns when the payment method used for the transaction falls within its jurisdiction. That is, if a purchase was made through the Mercado Pago system, and the money needs to be returned to the customer, this will be paid by the company.

When the payment method was made through an agreement reached between the seller and the buyer, by a means external to MercadoLibre, the latter will only have the power to receive and review the claim in order to request a refund.

free market money returns

Bad luck if this happens with your first sale in Mercado Libre, because as a result of your buyer’s displeasure or dissatisfaction, you can get a bad rating as a seller.

What do I do to recover my refund money in Mercado Libre?

To opt for a return in Mercado Libre, you must meet some requirements. It is not possible to get your money back for a purchase you made of a product that, due to company policies, may not have a refund.

However, if your purchase is for a product that does have a return, you have every right to make a claim for the reason that you will have to explain. Normally these reasons are accepted when it comes to dissatisfaction with the product or it is different from what was ordered.

To buy in Mercado Libre, you have to do a study of the entire market and read the specifications well; in this way the risk of getting a product, wrong or different from what it seemed, will be minimal.

The fact of dissatisfaction with the product is valid as a reason for return, and the company will consider it in the claim to make the refund. But all this has its conditions.

You will have the right to return the product if it was incomplete or did not work when you received it. The return will be accepted when this is proven and in addition, you must make the claim within a period of 30 days after the delivery of the product.

How and when does MercadoLibre return my money?

As well as large international business chains, such as Walmart and its return policies, Mercado Libre also has policies of this type in addition to a set time to make the return.

Return policies are very important and apply immediately when a claim occurs. If the reasons for the claim do not fall within these policies, there will be nothing to do and the buyer will remain as before claiming.

man wants to recover free market money

Once the return or refund has been approved, depending on the reasons described by the customer, MercadoLibre will choose to provide a solution as soon as possible.

In general, a return takes 2 to 3 days to be made, and at the end of that time, the customer will be notified of the refund.

There is also an immediate return, which occurs right at the moment the buyer and claimant delivers the product to the Mercado Libre offices.

It should be noted that the money will be returned through the same payment method used in the purchase. You can consult on the web these periods according to the means of payment.

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