If you have an account on WhatsApp Business you will have noticed the benefits offered by this business network, but this platform also has its use contract and terms and conditions that if they are ignored you will not be free from the consequences, such as a blocked account , in order not to risk it, it is better to know how the conditions work and the steps to follow in case you want to recover a blocked account.
What are the limitations when having a blocked WhatsApp Business account?
When your WhatsApp Business account is blocked, it may be because you have overlooked one of its policies. Hence the importance of knowing well what requirements WhatsApp Business has and thus not committing any infraction that blocks our account. If your number has been blocked there are things you will not be able to do, such as:
No communication to your customers
When this happens that your account is blocked, you will not be able to have any type of communication with your clients, you will not be able to send messages or receive calls from clients. That’s right, all the conversations that you left pending will not be able to finish them, only the automatic responses will remain.
Not being able to refer new customers to a blocked account
This is another limitation of a blocked account, you will not be able to refer new clients, which is bad because you will lose potential powerful clients.
How long does the block last for an account of this type?
The blocking time of a Business account will depend on how serious the infraction was. It can be a temporary suspension, which is like a series of warnings of the actions that have been carried out on the account and that are unacceptable on the platform. In this case the suspension is 24 or 48 hours and you will see it through a timer in your account. At the end of the time you can enjoy the benefits of the account again. Permanent suspension is serious, this is because you have violated the terms of use. Upon receiving a permanent ban, you are banned from trading through WhatsApp forever. There are cases in which it is possible to solve the suspension, but they are very specific, so it is best to act cleanly and transparently.
What steps should I follow if I want to recover my WhatsApp Business account?
But if you want to recover the Business account that has been blocked, there are a series of steps that could help you depending on the type of block you have been given, let’s see.
Contact WhatsApp Business customer service directly
You must contact WhatsApp Business customer service directly to apologize for the acts committed, you must convince them to return your business account. You can send an email to support, [email protected]you must give an explanation and detail your phone numbers, the phone model and the manufacturer.
Another way is through the contact form, you will find it on the WhatsApp website. Use the start of the application, using the support button. It is important that you have patience because this is the means to be able to opt for account recovery, so you will remain in their hands.
Wait for the time marked to have your user back
If it is a temporary block it is easier, what you should do is wait for the hours set by the timer to pass, which as we mentioned will be like a day or two maximum days. At the end of the time you will be able to access your chats again and enjoy the benefits of the application again.
How do I prevent WhatsApp Business from blocking me again?
For things to go well, a series of requirements must be followed and in the case of WhatsApp Business it has its own conditions, which it is vital to take into account to avoid a bad moment such as suspension.
Carefully read the privacy notice
It is important that you immerse yourself with the privacy notice, whoever does not read the terms and conditions of use of WhatsApp Business is vulnerable to committing infractions and risks losing the account.
Constantly update company information
In a changing world it is necessary to be updating each time and in what has to do with the privacy policies or conditions of use of some platform, it is also very important to do so so that you will stay up to date and the chances of being blocked again will be nil.