I can’t open or log in to Uber on my phone – Solution

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Undoubtedly, logging into your Uber account is a basic and very simple process. Even so, on many occasions problems can arise, so today we bring you the solution to ‘I can’t enter or use Uber from my cell phone’ – Uber doesn’t work.

Why can’t I open Uber from my cell phone?

The first thing you should verify in the event that you cannot enter your Google account from the cell phone, is to check your data. It may seem basic, but sometimes the most obvious turns out to be the problem, that is, you may be entering your data in the wrong way.

Therefore, carefully check what you are typing while entering your password. Check that you do not have capital letters activated, or that you enter an incorrect symbol. At the same time, it is recommended that you analyze each of the letters that you type, since there is a possibility that you are skipping one or another character.

Please be aware that if you enter the wrong password too many times, it may be detected as suspicious by the platform. This could lead to access to your account being prohibited, for this reason, try to enter your data correctly.

uber-logo

And what if you changed your number? There are also ways to recover your Uber account if you changed your number, on the other hand, you can try other options if you can’t log in.

Likewise, you may not be able to enter because at some point you activated the two-step verification, which is to add a very high level of security to the Uber account or other accounts that are required.

Then, to access, a verification code will be sent to your mobile to achieve the two-step verification process. However, if you do not receive the code, either because you do not have an adequate connection or you are on a remote site, you will not be able to enter Uber.

In these cases you can use a backup code duly saved beforehand because it is what will help you in a safe backup when you do not have the verification code

What to do if the Uber app does not work?

If after verifying the data at the time of entering the password, the problem still arises, there is a possibility that you have forgotten the password. If so, you can try resetting your Uber account password.

Fortunately, the company provides all the tools to recover your account with great ease. You can try this method by entering recover Uber account. In this space write your email and the information requested by the platform.

phone with uber

After providing the above information, you will receive all the relevant information to recover your account. In this way, you will be able to put a new password on your account, fixing the problem of not being able to enter Uber from your mobile.

On the other hand, another of the errors that are occurring as the application updates is that it remains in a frozen mode. That is, you start in the application but it stays there and does not advance, nor does it allow you to exit the application. In other cases, if you get to mark the wrong location, it still freezes there.

In a certain way, what the application apparently does is that it creates errors, for that reason it is important to clear the cache memory, this process will be explained to you in depth later.

Now, it may also be that Uber has you in some way, blocked the application; maybe for violating any of its terms and conditions, so in these cases it no longer has to do with the phone or the application but directly with the Uber system.

In addition, another option that you can do if your Uber app does not work is that after clearing this cache, proceed to restart your phone, it may be somehow saturated with applications or others and then it can be solved by restarting our phone .

If at the end of reading this article you feel that you have done everything and you still cannot enter the application and also do not know what to do, now you must go to Uber support and explain everything you have done so far.

Check your internet connection

We must rule out the obvious in order to solve our problems. You may not be able to access your Uber account from your mobile, simply because there is no Internet connection. It’s rare, but a momentary glitch can cause you to be unable to log into your account.

you can not enter uber account solution

Simply check that the Internet connection is working. If you can’t log in after verifying that the Internet is not the culprit, you can try other technical settings to fix this problem.

Clear the cache when you can’t log in to your Uber account on mobile

It is very common to talk about cleaning the cache or data of an application to make it work, the truth is that it often works. In fact, if you have a constant error, it may be due to the data that is stored on the mobile. Therefore, it is best to try clearing Uber’s cache and data.

  • The process is basic, just go to “Settings”.
  • Look for the “Applications” option and there locate the Uber application.
  • Click on the Uber application, then on “Storage” and finally activate the options “Clear cache” and “Clear data”.

Update the Uber app if you can’t log in from your phone

The reason that prohibits you from entering Uber from your mobile may be that you do not have the updated application. Given this, simply go to the application store of your mobile device, search for “Uber” and verify that the application is updated.

In the event that the “Update” option is displayed, simply click on it and wait for the update process to finish.

On the other hand, if none of the above works to get into your Uber account, contact the company’s technical support, where they may be able to help you. And if there is still no solution, remember that you can always easily create an Uber account and continue enjoying its services.

How can I log in to Uber from my device?

In this application there are two accesses and depending on that is how you are going to enter. First, if you are a passenger, you must click on the passenger login option, then you must provide what you want to log in with, whether it is with an email, phone number, or even if you want to connect via Facebook.

Then, what you have to do is click on the next option and write the password in that section. In this way, you click on next again and do the two-step authentication process in which you will be sent a code that you must enter on the screen and give it the option to verify. This way you already managed to log in to Uber.

Otherwise, if you want to log in and you are a driver, you must click on the driver’s login option, where you will be directed to a section that you must fill in with your personal data, either your phone number or your email.

You should also click next and you will enter the options to manage all your trips quickly and easily.

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