Solution: My Samsung Galaxy M10, M20, M30 phone has a black screen, does not turn on or does not charge

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If you have a cell phone from the South Korean company of the M series, most likely you have had this problem that has become very common among users. We will show you what to do if your Samsung Galaxy M10, M20, M30 keeps a black screen, does not turn on or does not charge. Taking into account this inconvenience we strive to find the solution.

Samsung Galaxy M Series Highlights

It is worth mentioning that the Samsung Galaxy M series are recent models, whose launch was in 2019. It has even broken sales records, surpassing the Samsung Galaxy J Series. Although they are so-called mid-range equipment, they are powerful and elegant. Therefore, it has stood out for offering the best cost-benefit ratio in the technology market.

samsung m series model cell phone

Does not turn on, does not turn on and does not charge

It is interesting that despite the advances, a common problem has arisen. They come to a state of inactivity. And if you try to turn it on it won’t turn on or charge. It may be due to overheating of the battery. But don’t worry, the solution is simple and practical.

  • Before doing anything, you need to have the original charger for your Samsung Galaxy M Series device at hand.
  • Connect the equipment turned off to the charger and immediately plug into the power, about 1 hour. Don’t try to turn it on. Don’t worry if you notice that the percentage of charge is not reflected on the screen. Likewise, it continues to load.
  • Once the estimated time has elapsed, it is time to execute a forced start of Samsung. To do this you will need 2 computer keys.
  • You will simultaneously press the “Volume Up” key plus the “Power” key for a few seconds.
  • When powering on, release both buttons. You will be at the “Recovery Mode” screen.
  • Select and tap the “Reboot system now” option. This process will try to restart the device and enter the Android system. Calm! it will not remove any data.

recovery mode on android cell phone

Another method is the “Smart Switch” program. It is an official application of the Samsung company for Windows operating systems. Help restore your computer. If we have a problem with loading the equipment, what can we do?

How to solve equipment load?

  • It is necessary to clean the port where the equipment battery is recharged. In this way, we make sure to remove any impurities or residues that are trapped in the port.
  • Apart from the suggested time, make sure that the cell phone lasted the necessary time to have a full charge, using the wall charger.
  • If you don’t see results with the wall charger, try charging from a USB port on a computer.
  • Once these precautions have been taken, try to turn it on with the mentioned method.
  • When the Android system recovery options menu appears on the screen, use the volume key to highlight the option “Wipe cache partition”
  • And then with the “Power” key you select it. We choose this process because sometimes cached data can be corrupted.
  • Completed the deletion partition, we select the item “Reset”. And we check if the difficulty continues.

Last resource. Factory reset

If after trying all of the above and still the problem persists, we still have to consider the factory reset or reset. Keep in mind that this process will delete all the data on your phone.

  • Try turning it on using the volume and power keys simultaneously.
  • When the team logo is reflected, release only the power button.
  • When the Android logo appears, release the volume key.
  • We choose the line “delete data / factory reset” with the volume button. And we select with the “Power” key and at the same time we activate the master reset.
  • Once the reboot is complete, you will notice that the “Reboot” line is highlighted. We press that option.

With all of the above methods, your computer should be up and running. If not, we are facing a defective hardware problem. Another situation to consider, to avoid future problems, is to install an antivirus to the Galaxy M series. We hope that at this point the device problem is solved. And you can enjoy the multiple functions. Tell us your comments or experiences.

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