Technological updates are always to be expected. Many times we are surprised to see how something that we did not imagine reaches the market of streaming applications. Of course, no brand wants to be left behind with new trends. Therefore, Disney wanted to be part of these plans. This is how you can mirror your account screen or access the Disney Plus page from any device.
In 2015 Disney+ launched a program in the UK as Disney Life, which in 2020 was updated by Disney+ worldwide. This is an additional service provided by the company that can be downloaded, and thus be able to watch movies and series from this company, regardless of whether it is a mobile phone (Android or IOS) or a computer with a Windows operating system.
Since its creation in 2019 in the United States until now, this application has positioned itself among one of the most downloaded. The Disney+ app is free from the app store. Of course, you have to pay to see what you want. Luckily, it is available for Smart TV, mobile telephony and PC.
However, this presents some problems from time to time. As such, it is most commonly heard but not seen. It can also happen that Disney Plus goes on a black screen and stays at the logo. Throughout this article we will explore the reasons why this online software allows screen mirroring, but it looks dark or you can hear it but you can’t see it.
Why when using Disney Plus I hear but the screen does not see?
As such, it is not something that is due to a single cause. The fact that it looks worse is not heard on the Disney Plus page, it may be due to several reasons such as the ones that we will show below. Keep in mind that these same problems can occur on a Smart TV, mobile phone (Android and IOS), as well as on a computer.
hardware failures
It is one of the most likely causes. When the hardware of the Smart TV, mobile phone or PC is failing, it is reflected that there are problems with sound, when duplicating the screen it becomes complicated or the image looks dark. When this happens, you have to go to a specialist technician and have him do a review.
Most likely, the problem lies with the video system or some related component. When it’s on a computer, the solution is easy. On the other hand, when it comes to IOS or a Smart TV, the situation is a bit more complicated. However, you can try to access the Disney Plus page from different browsers.
cable problems
This may sound silly to you, but something as simple as a damaged cable can cause Disney+ to hear but not see. Depending on the device you are using, try cables until the Disney+ logo is visible and the rest of the image is visible.
Presence of malware or computer virus
Although it is more strange, it may happen that your device is infected with a computer virus. The advantage is that on IOS devices, this type of software does not usually affect almost anything.
But for computers with Windows operating system, the problems are noticeable, especially when you try to access the Disney Plus page. If when changing the cable it looks dark and the logo is not visible, we recommend that you do a thorough revision at the hardware level.
Wi-Fi network errors
Finally, there is the problem of Wi-Fi networks. As it is an online application, it is important that there is an internet connection. It does not matter if it is on Android, IOS or any computer with its corresponding operating system. This has to be connected to a network and be stable, otherwise there will be problems with sound, crazy or the Disney Plus page crashes every so often.
How to fix Disney Plus black screen issues?
This is an issue that has been confirmed by many users and developers. It is related to the Disney+ error code 1026, but it is a problem that has a simple fix.
If you are using the application from your phone or some other mobile device, what you have to do is exit the application to be able to restart it. This recommendation is the one that all users have followed and it has worked when it comes to reopening the application because it does work.
But, if the case is that you are using the application from a Smart TV and you have already restarted the application, and the problem still persists, you can do something else. Disconnect your Smart TV from the WiFi network and then reconnect it, as many times the problem is due to a WiFi connection failure.
Main features offered by Disney Plus
Although we may always use our Disney+ account to watch our favorite shows, we may not know all the details that this platform presents. A suggestion that has created advantage in the use of this platform is to create several profiles, so that each user can see without interruption.
Also, the Disney + application makes it easy to save a program to watch later if we cannot at that time, just by selecting the “+” icon. That option appears on the poster or start of a program, when selected, the program will be saved in the “My list” option that you can access from the menu.
A function that has delighted users is the ease with which it can download a movie or series episodes to be able to watch them later, regardless of whether we are offline. To do this, when finding a program that we want to download from the catalog, the option to download it with good quality appears below the name.
On the other hand, although we can watch Disney+ on our mobile, be it Android or iOS, it is also possible to easily download it and watch our series and movies from a Smart TV. The downloads of this application and the steps to follow will depend on the model, brand and operating system of your Smart TV.
If you have a model with an Android operating system, the steps are very simple; You must enter the “Home” of your Smart and go to the featured option. On the other hand, you can go to the App Store section, where you can write Disney + or it will be recommended, and all you have to do is install it on the Smart TV.
Now, as we mentioned before, it is possible that when starting in the application, the mobile screen or our Smart turns black or remains in logo. In those cases, the solution is quite simple, and right now we will explain what you can do to solve it quickly.