In today’s world, security is everything. When one goes out on the city streets and gets into a taxi, one may come across various bad experiences, which may result in a bad outcome. That is why you must always be very aware of the negative signs of a taxi trip, and be able to react according to the situation, in this case, report the Uber.
Although Uber is an application that has proven its worth in the current market, it is not saved that a user may have bad experiences with a driver, to the point of needing to report the incident to Uber directly.
If this is your case, and you need to report a driver, here we will explain what you need to do so that your case does not go unpunished. Watch below.
Reporting an Uber Driver: The Process
It is likely that during your trip you have felt uncomfortable, the driver has been reckless behind the wheel or has been rude. There are many aspects that can be totally inexcusable within the Uber Community Guides.
In case you think that the driver has broken with any of them, we will show you below how you should report a driver in an easy and simple way, so that what you experienced with the driver is not left unsupervised by their employers.
This entire process can be done from the Uber app itself, so just open it and follow the steps below:
- Once inside the Uber app, go to the app menu. Here, enter the section of Your trips.
- Next, you will need to select the specific trip with the specific driver that you want to report.
- Here you will enter the Help section, where you will be able to see among several options one that says Comments about the driver. It will be in this that you enter.
- Then you will see a box where you will be asked to describe the experience you have had with the driver during the trip. We recommend that you be as detailed as possible about it, so that everything that happened during the trip is recorded and that the Uber team can react appropriately. Be honest and descriptive.
- When you’re done, all you have to do is hit the Submit button.
Remember that all cases that are reported are carefully analyzed by the Uber team, which will seek to take the appropriate measures with the driver. And, depending on the conclusion reached by the support team after you contact them, the driver’s account could be deleted.
Safety measures with Uber driving partners
Before you report an Uber driver, you probably want to know a little about how Uber drivers are chosen and what the Community Guide is. The latter is a series of guidelines where the terms and conditions of the user are contemplated, as well as the behaviors that the client and the driver must show.
Both must be polite and punctual, but when it comes to the driver, he cannot be reckless behind the wheel, rude or be some kind of threat to the user.
So that this does not happen, the drivers are chosen carefully and are periodically verified through different evaluations by their supervisors. Likewise, the drivers have a rating that is given by the users, which will give you an idea of ​​what it is like to travel with one of these drivers.
However, if you have a bad experience, you should always rate the driver with a low rating and make the proper report of the experience. Never remain silent in the face of bad experiences, as Uber takes these incidents very seriously.
