Alsa is one of the most important transport companies currently operating to take travelers from one point to another. Although it also works outside our borders, the company has the largest fleet of buses and coaches in Spain. Therefore, it is possible that at some point you have tried this service to go to your destination, as it has fairly cheap tickets and a customer service center to consult all your doubts and concerns.
Last year, Alsa (acronym for Automóviles de Luarca SA) celebrated its 100 years of history and today is established as the leading bus network operator in the country. This multinational has 6,262 vehicles that transport 588 million travelers each year. One of its great successes lies in the good quality of customer service in the event that any incident has occurred, in such a way that you can have different means of communication at your disposal if you want to contact them.
Call by phone
One of the most common options to request help if an unforeseen event has occurred in the purchase of your tickets is by calling their telephone numbers directly for traveler service and incidents 24 hours a day: (+34) 91 020 7007 – 900 81 41 14. If you are abroad, you also have a telephone all day long, dialing (+34) 91 020 7007.
Thus, they will indicate to you through a voiceover which is the correct department so that they can attend to your request and resolve it as soon as possible. Without a doubt, this is one of the best ways to get in touch with Alsa whatever your question may be.
Access the website
Another way you can get in direct contact with Alsa is by entering their consultation website. First of all, there are a total of 8 main sections that group together different options to help you in your efforts when purchasing your ticket, looking at your invoices, changing your information, knowing what you need before traveling or knowing the schedule. the departure of your transport.
If you do not find what you are looking for, you can always fill out forms that refer to different sections so that you receive answers:
- General information: here you can choose between the categories of schedules and stops, ask questions about the Alsa Plus premium service, or ask for questions about purchases and cancellations to be resolved.
- Incidents with tickets and payments: this section is more specific about any problems you have had in relation to ticket purchases or possible cancellations.
- Complaints/Suggestions/Congratulations: this is as simple as submitting a complaint by choosing the corresponding category or even providing your own recommendations. You also have the option to congratulate the work that thousands of employees do every day.
- Alsa Plus Program: everything that has to do with your Alsa Plus account, as well as points or featured offers.
- Lost items: If you have lost a valuable item during your trip, you can recover it in the lost items section by selecting between Bus, Station or Premium Lounge.
Contact their social networks
Last, but not least, there are those who prefer to write to the multinational through social networks, which are usually the most popular means of contact to obtain quick and immediate solutions. However, it is not usually one of the most recommended, since many times they can refer you to other more formal channels in which they have to ask you for personal information to contemplate the magnitude of the problem.
Currently, Alsa has open profiles on most social networks: instagram, Facebook and x. To contact them, simply write to them privately and they will respond as soon as possible.
