WhatsApp is the most popular instant messaging application and many users are delighted by all the features it offers; however, on some occasions you may not receive messages or notifications, perhaps because you have connection problems. This post will teach you how to fix connection problems on WhatsApp when you can’t connect?
How to fix connection problems on WhatsApp?
With the following steps we want to highlight the following: how to solve Wifi connection problems on your Android cell phone. Since mostly this is the most common problem, when you are unable to use your WhatsApp app.
- Check that your mobile device is connected to Wi-Fi or has mobile data activated. Even make sure your data plan hasn’t run out.
- Check that the Wi-Fi signal or data plan is stable; You do this by opening your browser and looking for a website, if it opens correctly the problem is not the Wi-Fi signal but something else.
- Turn mobile data or Wi-Fi off and back on on your mobile device.
- Power off and back on the router.
- Check if the option to use Wi-Fi in standby is active.
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Restart your electronic device (tablet or mobile); this is very useful because sometimes the system does not have good communication with the receiver.
- Make sure your app has the latest version of WhatsApp; this is essential to have the latest features and thus avoid problems caused by older versions.
- Turn airplane mode on and off.
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Update the mobile operating system (Android or iOS) with the latest version.
- If you connect to a managed Wi-Fi network; this could be configured to limit certain connections or web pages.
- Check the cables of your Wi-Fi connection.
- Clear the cache of your device. You achieve this by opening the “Settings” > “Applications” > WhatsApp > Clear cache option on your mobile device.
- Make sure the APN settings are correct, otherwise you will experience serious connectivity problems; To do this, check your terminal in “Settings” > Wireless connections and networks > Mobile networks > APN or contact the network administrator.
- Sometimes the WhatsApp servers can fail, so wait a few minutes for the staff in charge to solve the problem.
- Another aspect that you should take into account is to update to the latest version of WhatsApp on your Android or iPhone device.
How to solve connection problems that occur in WhatsApp Web?
WhatsApp Web is the computer version of the instant messaging application; in this version for computers you can enjoy most of the functions that we enjoy when we use the app on mobile. But in this version connection problems can also occur.
- Check that the internet connection is stable, if it is intermittent the connection will fail.
- If you’re having trouble receiving WhatsApp messages on your mobile device, you won’t be able to use WhatsApp Web until you fix the problem.
- If you use WhatsApp Web with the mobile device turned on; then, verify that your mobile device is active, connected to the same Wi-Fi network and is close to the PC, this is essential for the synchronization between both devices to be carried out correctly.
- Check that the coverage of your mobile is adequate and do not keep the device too far from the PC.
- Refresh or refresh the page.
- Close and open the session again; To do this, you must have the mobile device near the PC to be able to scan the QR code.
- Check that your preferred browser has the latest update. (Google Chrome, Firefox, Microsoft Edge, Opera or Safari).
- If you want to use WhatsApp in the Internet Explorer browser, it will not be possible because they are not compatible.
- Check the cables connecting the modem to the PC.
- The mobile cannot have airplane mode active; if it is active, deactivate it immediately.
- If you are using WhatsApp Web from a PC other than the one you normally use, this feature may be restricted in that browser.
- Close and reopen the app on your mobile device.
- Sometimes it is useful to switch browsers.
- WhatsApp servers can fail in this case you can not do anything, you just have to wait until the staff of this platform corrects the error.
WhatsApp is the best application that exists to communicate, but like any system, it can present connection problems; take into account the previous suggestions and look for what is causing this error in your application. But if you plan to reinstall the WhatsApp application, we suggest you check carefully what is causing the connectivity problem.
