Digi has become known in our country with a strategy based on a low-cost policy that allows us to enjoy very attractive and economical rates. However, this is not enough to retain the loyalty of its large number of subscribers who, increasingly, complain about the waiting times they have to endure every time they want to contact their customer service.
During recent years, Digi has accumulated a large number of clients in our country attracted by its pricing policy. low cost. Since the Romanian operator landed in our country, more and more clients have trusted its services to benefit from your fiber rates or combined packs at a very competitive price.
However, price is not everything. If we visit their social networks we find different messages from their subscribers that have the same common denominator: the discontent that exists due to their customer service. In some cases, this discontent comes because they cannot contact any technical service agent. In others, because after having contacted them, they cannot find a solution to the problem they are experiencing in their contracted services.
Discontent with Digi wait times
Digi has different customer service channels. The most used by many of its subscribers is by telephone, as usual. However, we can also use your social networks, the chat you have on the website or even the contact form. Although in the latter case it is normal that the response time is significantly longer than the rest of the more instantaneous channels.
Jonah
@jonaarandarome
Disastrous customer service from @digimobil_es. All morning trying to talk to someone to hire fiber+mobile and there is no way…
December 12, 2024 • 2:49 p.m.
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However, as we can read in different messages from X, it seems that the Romanian operator is having problems covering the call volume it has. A situation that in many cases makes it impossible to receive personalized advice or that some of its subscribers choose to hang up the call when they have been waiting for a certain amount of time.
Isaura Rozas
@RozasIsaura
@digimobil_es I have not seen anything as terrible as Digi’s customer service.
December 12, 2024 • 2:54 p.m.
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We even find complaints from customers confirming that, after having managed to establish contact, the call is disconnected and it is not possible to restore it again or get it returned. A situation that generates more waiting times.
JLM
@_skoog22
@digimobil_es what if you hire more people to answer the phone? Every time I call there is a 15 minute wait… a shame
October 31, 2024 • 19:25
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Unresolved incidents
Another fairly common complaint has to do with waiting times for resolve incidents. In those cases in which a technician has to appear at home to solve a problem with our connection, it seems that the times do not match the expectations and needs of the subscribers, as we observe in the following comments.
Diego (Smelly Cat)
@xgreenpug
@digimobil_es is, by far, the company with the worst customer service I have ever seen, 15 days without having absolute news of when they will do the relevant installations for me
You call and contact them and they always give you the same message, you don’t care exactly the same
December 12, 2024 • 18:20
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Elena
@elenapsss
@digimobil_es we have been without internet at home for 4 days, calling every day and they neither give us a solution nor tell us what is happening. Very bad management and disastrous customer treatment.
December 8, 2024 • 17:56
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It is common for operators to have certain periods of the year in which, due to the volume of incidents, response times are longer than normal. In the case of Digi, if you are a subscriber of the company and need contact them With a fairly fast response time, we recommend that you use their
