Streaming specialising in sports broadcasts has not stopped growing in recent years thanks to the emergence of services such as DAZN. Operators such as Movistar allow the subscription and viewing of this platform directly from their platform, although some users are reporting some problems in being able to view some channels correctly.
Movistar Plus+ and DAZN They have been working together for some time so that clients interested in sports broadcasts can access the platform specialized in them from the company itself. blue operator platform. An integration that can be carried out in a very simple way for the user and that allows us to attend the best national and international competitions in a wide variety of disciplines.
However, as is often the case with this type of service that includes several companies, it is possible that at some point we may encounter a specific error due to a bad configuration or an incident in the service. This is precisely what happened to a user of X, who states that when he wanted to watch DAZN through the application, it returned an error with the following message: code 11-065-013 which makes access to the content impossible. Movistar’s solution is much simpler than it might initially seem.
Juan Luis 🇪🇸🇻🇪
@juanluis71zgz
@DAZN_ES I can’t watch DAZN through the app via @movistar_es (dial 103)
I get an error code 11-065-013.
It happens to me today and it happened to me yesterday when I was trying to watch Italian football.
What can I do?August 19, 2024 • 19:18
0
0
Movistar’s solution
This user’s query was answered a few minutes later by Movistar itself. According to the blue operator, if the error appears both through the decoder and in the mobile application, the only thing we have to do is restart the equipment for at least 10 minutes. Normally, by doing this, once we regain connection, we will be able to connect without problems to the channels we are interested in.
If it is not solved in this way, another recommendation from the operator is log out that we have open and log in again with our personal data. However, if none of the above works, DAZN also explains on its support page how we can solve this problem from the app itself. Although, yes, the following tips only work if we want to access DAZN through the mobile app or through the browser on our computer.
From DAZN
DAZN has a series of recommendations on its support page in case this problem appears from mobile or through our computer, As we have anticipated, if we use a mobile phone, we must check if we have the latest DAZN update downloaded and, if not, download the latest version available. In this way, we will correct any errors that may have been left pending in previous applications.
In the event that we are trying to access from our computer with a browser, the first thing we must check is that the browser is compatible with DAZN. The most used ones, such as Google Chrome, Firefox, Edge or Safari are compatible, so we shouldn’t have any problems in this regard. Once this has been checked, the next step is to check the browser version, update it if necessary, and restart the application.
In the event that none of the above options work, the only thing left is to contact us. Movistar or DAZN, depending on the platform that is displaying the error, to receive personalized help.
