Didi is a transportation application of Chinese origin; It has been in operation for several years and has undergone great growth globally. DiDi is present in various countries and cities around the world; including Australia, Brazil, Chile, China, Colombia, Japan and Mexico.
It is a strong competition for other applications, since you can schedule a trip in DiDi easily and quickly, in addition to its highly competitive prices. However, sometimes there can be issues processing a payment; for example, that DiDi does not accept your credit card; Why does this happen? Here we explain it to you.
Its lower cost in the base rate, rate per kilometer, rate per minute and in the minimum rate, has made Didi gain ground in the transport market; not only for customers, but also for taxis, thanks to the percentage that DiDi charges drivers on each trip.
Knowing how DiDi Passenger works is very simple; it is easy to handle and allows you pay by credit cards Visa or Mastercard. And in some cities, you could also pay in cash.
Possible reasons why DIDI does not accept your credit card
A customer’s payment at the end of the trip, usually It is a comfortable and immediate process; but if for some reason the application does not accept it, there are details that must be taken into account, since they are surely the reason for the failure that generated the error notification in the Didi application.
The first thing to do is check if the entered card number was placed correctly; usually a number is repeated by mistake or is exchanged with a nearby one without realizing it. Sometimes this is the main cause of errors when making the payment.
The most common problems in these cases are the following:
- The card you don’t have enough balance for the payment.
- The card has the expiration date expired.
- The credit card does not have authorization for online transactions or for international transactions (if you are abroad).
- The monthly limit for purchases by monthly credit was exceeded.
How can the failed payment in DIDI be finalized?
If you have more than one credit card, the quick fix is ​​to add a new card of credit to be able to make the payment of the trip; replacing the previous one with a card that has enough balance to complete said payment, and that of course said credit card is valid and active.
If there is no other card, the first thing to do is contact the bank that you issued the credit card to let them know what happened, and request a credit limit increase or emergency advance; for that you must have your bank details, the amount of the trip, in addition to the date and time of the trip, so that the bank locates the transaction.
You must take into account that while you have an unpaid trip, you will not be able to request a new trip in the option to pay by credit card; You will only have cash payment available to you in your application, as long as this payment method is available in your city. Reason why it is convenient to resolve the pending payment as soon as possible.
After the issuing entity notifies said approval, you must enter the Didi application and search in the payment options, the pending amount of the last trip to be able to select the credit card where the pending transaction will be made; do not forget the credit card must have enough balance.
Other additional recommendations
It is also valid to enter another card VISA or Mastercard prepaid as payment method; that you can top up with money from your bank account; this is an option that may or may not be available in the country where you reside (for example, in Chile there is a prepaid Visa card called Match).
If, despite everything, the problem still persists, it is best to contact the Support Center of Didi, to rule out any error or malfunction of the platform; is available anytime, 24 hours a day, 7 days a week.
