Surely you are one of those who frequently use DIDI, but in case of any problem you know How to report a driver in DIDI? If your answer was negative, don’t worry, in the next post we will give you all the instructions so you know how to report them if necessary.
DIDI, what is it and how does it work? It is one of the largest transport companies in the world, which is why it constantly wants to improve its services. The only way to know what needs to be improved is for you, as a user, to report any problems you have had with any of its drivers. If you don’t have this application installed yet, you can download DiDi from the Play store.
Without further ado, below you will know everything you need to make a report to a driver in DIDI.
Frequent reasons why a driver is reported in DiDi
As you already know, the main objective of DIDI is that its users travel comfortably and safely at low prices. For this, they obviously seek to have drivers who are really trained in customer service and who have experience in making quality trips.
However, sometimes this is not usually fulfilled, so users have seen the need to make reports, so that they can improve the service. For DIDI, this is extremely important, because in this way it will be able to guarantee truly quality services to its clients.
There are many reasons why you as a customer can report a driver in DIDI, however, here we will mention the most common.
- The DIDI driver overcharged you, despite the fact that when you request the trip, you get an amount even with a discount. This has happened many times and most people report that when they arrive at their destination the amount is much more than what they set at the beginning.
- You have been charged twice for the same trip and now you don’t know what to do.
- You requested a DIDI and although they confirmed it, it never arrived.
- Other reasons for reporting is that many drivers leave at the end of the trip and do not collect the payment. If you do not realize this before getting off, the amount of the trip continues to increase, because for the purposes of the platform the trip has not ended.
- The driver does not respect the traffic lights.
- In some cases, the driver collects in cash, but also charges by credit card.
- In Mexico, many incidents have been reported regarding obscene acts and attempted kidnappings by drivers.
How to report a driver
Now, knowing many of the reasons why users have made a report, it is time to tell you how you can do it. Something important that we must clarify is that you can report any inconvenience, what we mentioned above, are only the most frequent complaints from users.
Now, having clarified the point, in the following way you can report your problems in DIDI:
- DIDI has a line called DIDI support, there you can contact them at the number 01800-988.8888, regardless of the country you are in. By this means, you can report any inconvenience you have had with a driver.
By doing so, they will gladly fix the problem. In the event that you are in Mexico, you can go to their offices located in Colonia Juárez.
- The DIDI application has a security button, by pressing it your emergency contacts will know the route of your trip. In the same way, it will also communicate you with 911 or the DIDI security hotline.
Remember what we mentioned at the beginning of the post, it is very important that you make these reports, in this way DIDI will be able to improve the quality of its services. Do not forget that this company works with your well-being in mind, so it always seeks to improve your comfort and safety.
As you may have noticed, reporting a driver in DIDI is easier than you thought. Therefore, if the information you have just read has served you, do not forget to continue reading the articles on this blog.
You might also be interested in knowing: Why did DIDI charge me 99 pesos? o How to Request a DIDI for Another Person.
