In those moments when we are looking for a job, the question constantly arises about how we should prepare ourselves when going to a workplace where we are going to be interrogated, which causes us a lot of uncertainty and anxiety, because we would like to do everything correctly.
One of the jobs for those who dominate the English language is usually working in a call center; If you are applying to get a job of this type, where proficiency in that language is deserved, and you do not know how to get to the day of the interview, this article will help you.
What is a call center for and what is your work environment like?
In the sales aspect of a company, it is necessary, as a profitability strategy, to have a telephone call service to contact and/or serve customers who have purchased or want to purchase a product or service from said company.
A call center or, translating from English, a call center is a company dedicated to being an intermediary between a third-party company and its clients, so that business relationships can be established through said center.
That’s what a call center is for; When a specific company needs to promote, make payments, and serve customers from a distance, that is, a non-face-to-face service, it can hire a call center to fulfill these functions.
These work instances are usually established in large offices, with good lighting and a large number of employees are located in small booths with a fixed telephone at their disposal, more internet access and many clients to serve from there.
A call center can be created thousands of miles away from where the company that hires it is located. For example, there are call centers in South American countries that work for European and North American companies, offering and mediating the charges for their services.
Should I study before going to a job interview in a call center?
In these types of jobs, vacancies are constantly opening and closing. The reason for this lies in how intensive work can become in a center of this type. Therefore, it is common to see in advertisements where experienced workers are requested and, especially, those who speak a second language.
One of the requirements that is frequently found in the characteristics that a call center employee must have is the ability to master two or more languages, where even English becomes a necessity, because as already mentioned, it may be that dealing with clients from other parts of the world, and English is known to be the universal language.
This does not mean that you must study a foreign language degree or that you must learn languages as a native speaker to be able to work in a call center, nor is a bilingual or multilingual certificate required to enter this work environment.
But in the interview that the employers of a call center do to you, you must show that you do speak English, for example, through the conversation that you have with them and where you can make yourself understood in that language.
If you speak English, in addition to your other native language, it is recommended that you practice it a few days before the interview; this way, you will be able to speak with at least the loose fluency that is required.
How should I go or what attitude should I have at the time of an interview in English?
The main thing to consider, as with any job interview, is to find out about the work being done at the site you are applying to. With an almost complete idea about the work to be carried out, it is easier to know what type of questions you are going to face in the interview.
Attitude will also play a very important role, it is not just knowledge and command of the language. You can arrive at the venue with a cheerful attitude, a wide smile and showing all possible interest in what they can teach you and ask.
As a recommendation, you can also practice English as much as you need, simulate an interview with the possible questions and answer them, improving fluency. Show confidence when speaking.
