With the arrival of this service in Spain, many users have found that Disney Plus does not work on their computers. This is a different issue than not being able to download Disney Plus.
This error mainly occurs on televisions and, in fact, it is not a situation that only the Spanish community suffers. So entering or accessing Disney Plus from them is not recommended.
So, for those who cannot watch or use this streaming App on their TVs, this guide might provide you with the information you need about it.
List of compatible SmartTVs
First of all, it is important to note that only televisions that are considered SMART TV can access the App.
Not only methods to convert television into a SMART TV are enough, since obviously it will not work that simple.
If your device falls into this category, but Disney Plus still doesn’t work, it may not be compatible for some other reason.
LG SmartTV
The companies LG and Disney reached an agreement, this was done before the launch of the streaming platform in Spain. In it, it was established that those users who had an LG television belonging to the Smart TV range could have access to Disney Plus movies and series.
Although, this has its limitations and that is, the equipment in question must have been launched on some date after the year 2016. Therefore, if the television is from an older date, the Disney Plus application cannot be installed from regular way.
AndroidTV
Really Android TV equipment should not have any problem, whether they are from the Sharq AQUOS brand, Sony Bravia or any other.
Although, to avoid Disney Plus not working error, it is recommended to update your computer system to version 5.0 or higher.
Roku TVs and PCs
Roku has quite a few devices that are compatible with the streaming service, although some not so much. If you have one of these devices, it may be convenient to check to rule out any errors, it is worth checking if it is among the compatible equipment:
- Roku LT (2700X)
- Roku 1, 2, 3, and 4
- Roku Express and Express+
- 4K Roku Premiere and Premiere+
- 4K Roku Ultra and Ultra LT
- Roku Streaming Stick and Streaming Stick+
If your device is not on this list, you may be experiencing a Disney Plus not working issue.
from Samsung
Like LG, Samsung’s situation is that most of its smart TV devices will be compatible with the App and will have no problem downloading it in the Tizen operating system.
On the other hand, if it is older than the 2016 versions, you will not be able to see any of this, so you will have to find another alternative.
How do I deal with Disney Plus not working problem?
Although there is a diversity of equipment or televisions that are not and will not be compatible with the application, it is possible to enjoy the service using other means.
For example, other types of devices could be used that are compatible with the App, such as Xbox One or PlayStation 4 game consoles.
In addition, devices such as Apple TV and Apple AirPlay are fully compatible in their fourth generation or higher, as well as Amazon FireTV.
On the other hand, using Chromebooks or Chromecast also represents a very viable alternative to access Disney Plus without problems.
It should be added that portable or mobile devices such as the Apple iPad and iPhone or certain Android devices are another modality to take into account so as not to miss anything on the streaming platform.
And last but not least, if your TV is showing the Disney Plus not working error, logging in from the web is always possible.
