Almost everyone buys from Amazon nowadays. It is very convenient to open the browser, search for what we want, buy it, and the next day have it at home, also cheaper than in other stores and with free shipping. However, online shopping does not always go as you want. And it is that, although Amazon is one of the most reliable stores, from when we make the order until it arrives at our house there are many factors for which the shipment can go wrong. And so what do I do?
The first thing we must bear in mind is that, although all customers should be treated equally, when it comes to having a problem and looking for solutions, Amazon Prime users they tend to receive better answers and solutions than users who are not subscribed to the program. Also, the longer we are in this plan, and the more we buy, the better care we will receive. This is something that the company has never admitted, but has already been shown several times.
When buying from Amazon, the moment we have a problem, the company will try to give us a solution as soon as possible. Regardless of whether it has arrived in poor condition, we have made a mistake when buying it, or even if it has not arrived, Amazon will try to give us a solution. But, in addition, according to their terms of service, we are entitled to compensation that, almost always, is equal to the value of the product that we have purchased.
When to request a refund
Amazon’s use and service policy hides many secrets. And one of them is the one we are seeing in this article. Thanks to him, if we are buying any product in this store, and it does not arrive, we will be able to contact them to reach a solution.
It may be the case that on Amazon a product appears as “delivered” but that, in reality, is not so. At this point there may have been several cases: a logistical problem, a loss by the delivery men, or that they have left it somewhere else (to the neighbor) and that, if we get along badly, they will no longer return it to us.
Amazon has the obligation to deliver the package to the person who bought it, to the recipient. So, and we don’t have it, then we need to get in touch with them. Almost always they will ask us to wait a few more days to see if it arrives. But, if after these two or four days we still do not have the package, we must contact customer service.
When exposing the subject, they will offer us several solutions. For example, resending the package, or offering compensation in the form of a gift voucher. But what they almost never offer, and are obligated to offer, is a full refund of the order. In addition to compensation for the damage caused (which can be a check for 5 euros to spend). In the event that Amazon tells us that it “cannot do anything”, we must refer precisely to these terms and conditions of service.
And what if it is not Amazon who sells?
We always recommend buying products sold and shipped by Amazon, since it is how we will have fewer problems and with which we can take advantage of the advantages such as the previous one. But, if we buy from another seller, we are not going to be stranded either.
If the package does not arrive, or arrives with poor quality, what we have to do is contact the seller and try to reach some kind of agreement with him. If this is not achieved, Amazon will intervene to find the best solution, always defending the buyer. In this way, we will almost always get the product refunded.
