When we think about telephone companies, one of the first things that usually comes to mind are phone calls that we did not ask for, in which they sell us something that we do not need, and on top of that we have to apologize for refuse something we don’t want. It seems like the world is upside down, but this is the trend in the vast majority of cases. However, there are exceptions that prove the rule, and Pepephone is one of them.
The service of a telecommunications company is not only the number of Gigs on the mobile, the fiber that we are going to have at home, or the streaming platforms that we are going to have available to watch. Even though price is a differentiating factor in many cases, the truth is that customer service is one of the fundamental pillars when it comes to having a good user experience.
Attention when needed
Pepephone has a very simple operating system for problem solving. We call the technical service, a real person assists us, we are not transferred to other departments as if we were a paddle ball, and on top of that, the problem, if possible, is resolved in the same call. Quality and satisfaction with the company’s service is essential.
When you have a problem with coverage at your home from another company, you call technical service and the first thing that plays is waiting music and a robotic voice that tells you 9 keys to press, depending on the department. You press a key, and another robot voice comes out telling you “all of our operators are busy right now,” and you’re greeted with another hold music. After fifteen minutes, you talk to a person, you tell them your problem, they transfer you to another department and the call ends up being cut off and you have to start from scratch.
Efficiency when solving problems over the phone is one of the key points of Pepephone, thanks to its customer service. He does not skimp when it comes to helping customers and resolving their issues.
We will be in control
Having control over the rate that we are going to choose is not only being able to adapt what we are going to consume each month. It is also knowing how, when and where we will be able to contact customer service.
At Pepephone, we are not going to receive calls when we want. Typical situation on a Sunday afternoon, around five in the afternoon when you have finished making coffee after eating. You’re on the couch, and suddenly you have to get up to go pick up the phone. The first thing you hear: “Hello, good afternoon, we inform you that we have a rate with which to improve your conditions.” They bother you and insist on you, and then you remember the name of that specific company, and then you know who you are no longer going to hire. What you have read is the world upside down, within Pepephone, since these types of situations do not occur. At Pepephone they will never bother you with commercial calls to offer you services that you have not asked about.
How to contact Pepephone customer service
At Pepephone, it is very easy to contact customer service. Not only because our incidents are resolved, but because we will be able to do it in different ways. Do you want to do it by phone? You can, completely free, by calling 1706. Do you want to leave suggestions through social networks? You can do it on your official profile x, Facebook either instagram. What are you more interested in solving your doubt on WhatsApp? They also have a team dedicated to answering your questions.
Don’t know what rate you want to contract? In addition to knowing all those that have available on their website, they explain everything, and in great detail. All this, not only so that you save money, but also save time.
