In a digital sector in which a large number of streaming applications coexist, Filmin is positioned as one of the most important, gathering thousands of subscribers who enjoy a catalog of highly regarded series and movies. The video-on-demand tool with a Spanish seal receives all types of content, highlighting feature films awarded at the Oscars, as well as other productions awarded with several Goya awards. Likewise, the platform has help support for your queries.
Filmin is the perfect place to spend hours and hours watching a wide variety of audiovisual contentwith a great catalog of films, series and documentaries. Its technical service is committed to offering a space for problem-solving and general doubts to offer the necessary information to any customer who finds themselves immersed in a complicated situation and cannot solve it.
Below, we share the different contact methods for any incident that may have occurred to you, whether due to a setback that causes the application to fail or an error in paying your bills, among others.
Contact by email
One of the most common alternatives for contacting customer service is email, and in this case Filmin was no different. The Catalan OTT has a communication option available to subscribers through email contacto@filmin.es, where you can report all your concerns.
You will be able to write down all the technical incidents that occur or questions that arise about commercial topics. Within a maximum period of 48 hours, the service should respond to you to clarify these issues.
Enter the website
Another of the sections that you have to view is the help support of your websitewhere it encourages you to solve your problem with some of the most popular searches: login errors, video playback stops, incompatibility with your device, download failures… At the same time, you have access to a writing bar so you can ask a specific question on any topic or write down a keyword to request more diverse results.
Therefore, you can also use a form that you open in the same section by pressing the button below that says Write to us. Here, a pop-up window will open where you will have to select Contact and then fill in your details with your email, choose the topic you want to talk about and write a short comment about your problem. Before clicking Send, you can add screenshots of your files to provide more data.
Social networks
If you cannot establish contact with Filmin, social networks are usually the last resort to correct certain problems. They are usually used to make a query that requires a quick and simple solution.
On the one hand, you can follow the Facebook page to be aware of all the news and recommendations for movies and series, in addition to being attentive to comments from other users who share the same doubts. But you also have the opportunity to enter the X profile to establish a more informal contact. Finally, in TikTok You can echo the news of the week and other promotional videos that collect relevant information.
