Moving from one home to another is now the order of the day and not only will you have to take all your belongings, but also your Internet provider. In this way, if you are renting right now and intend to move to a new home, one of the priority procedures is to request a change of address to maintain the connection and, if you are a Digi customer, you must take into account an essential condition that affects to your contract.
You just bought a new home or signed a new rental agreement. In any case, you are going to start a move with everything that it entails, whether it be moving all your personal belongings or sharing your new billing address with all the companies in which you have contracted each of the services you need.
But one of the most important steps is to request a change of address from your operator, as long as you are willing to continue with the same rates you currently have. The Digi process is not complex at all, as it only consists of a registration and a cancellation, but, at the same time, it goes without saying that there is a requirement that must be known before requesting the transfer.
A new installation
There are certain operators that, to avoid lengthening the process of changing from one address to another, use a more efficient dynamic so that you do not remain without Internet for several days. This is the case of the Romanian operator, which wants to prevent its clients from going to other companies at all costs and decides to implement faster mechanisms when a client wants to install fiber in another direction.
However, what Digi does is cancel your current fiber service to make a completely new installation in the location you are moving to. This means that, when considering a new registration, the company will impose a 3-month stay, once again having to deal with the corresponding penalty, thus preventing you from leaving the company. According to Digi, it is about benefiting the customer without having to charge them for installation costs.
«Yes, you can request a change of address. As it is a new installation of your Fiber, you will have 3 months of permanence and we will not take into account the remaining commitment of your old address.
Likewise, the price of your convergent package will not be altered at any time, and you will continue to pay the same amount for your fiber and mobile rate. Of course, everything will depend on the type of coverage that reaches the new home, since you could have to install Movistar fiber instead of Digi’s Smart and the price would increase in that case.
Do I have to return the old router?
If you have finally accepted all the conditions that entail the change of address, the second thing you have to do is cancel the fiber contract that you have in mind. To do this, Digi is responsible for processing it automatically. On the other hand, since it is an installation with a new customer registration, the router will not work for you, so there is no other option but to return it.
Therefore, in the event that you do not want to cancel the fiber you have contracted on the same day that coincides with the new installation, you can establish a specific date to carry out this procedure.
