CrowdStrike caused worldwide chaos less than a week ago, disabling computer systems around the world. Once things were back to normal, the company has apologized and wanted to regain the trust of all those affected. The strategy it has put forward will not leave you indifferent.
CrowdStrike became one of the most well-known companies in the world last week. A update failed The deployment cancelled thousands of flights, affected the operations of dozens of banking entities around the world and even kept hundreds of hospitals and medical centres on alert, which suddenly found themselves unable to access their systems.
The consequences have been nothing short of catastrophic. Even more so if we take into account that in order to reverse the situation, a series of actions had to be carried out manually on each of the affected computers. This error most likely caused it to not be the best weekend for a large number of IT teams from companies around the world who were looking for a way to get their computers back to normal in the shortest time possible. CrowdStrike, Aware of the damage he has caused, he has thought that a good way to apologize was to give away a $10 Uber Eats voucher. We certainly hadn’t seen this coming.
For the additional work caused
According to TechCrunch, some employees are receiving a card from the aforementioned food delivery company with a message of recognition from the “additional work caused by the incident of July 19«. The email in which the gift card has been sent ends with a “To express our gratitude, your next cup of coffee or late night snack is on us!”.
The sender of the email is Daniel Bernard, commercial director of CrowdStrike. The company has decided to give these bonuses to all the company’s colleagues who helped to resolve the situation, mitigating the impact that it could have had without their help. In addition to different partners who helped customers to be able to Reverse the situation as soon as possible, once the potential problem and possible solutions were identified.
The last straw: the voucher didn’t work either
The bizarre nature of the story, however, It doesn’t end here. And many users who have received the voucher have stated that they have not been able to use it when they have tried to make a purchase through the application. When they tried to redeem the gift card, the application returned a message saying that the card was “has been cancelled by the issuing party and is no longer valid.”
The explanation seems to be that Uber had decided to block these cards for security reasons against fraud, given the large number of users who had begun to use them massively.
Although the intention has certainly been positive on the part of the team, CrowdStrike, We are sure that those affected were seeking compensation greater than the $10 they received from the company and which, in many cases, they were unable to use.
