Even if you think that your newly released mobile cannot fail, any connection problem can occur. If suddenly your phone does not connect to your home WiFi and you have Internet on other devices, it is clearly a matter of your smartphone and not the wireless network. Luckily, you can try a number of solutions before taking it in for repair.
First of all, check that the WiFi connection is available on other devices, such as your Smart TV, and that the Internet works. If these two points are correct, it means that it is not a router thing, the problem is in your mobile. On the other hand, if other devices are not connected or you do not have Internet, the router is involved. Therefore, here we are going to see what are the solutions that you can carry out on your own when the router works without problems and you have an Internet connection, but the mobile does not connect to WiFi. In any case, we will also give you some small recommendations when you do not have Internet at home either.
The problem is in the smartphone
If your router is perfect and you have Internet, both by cable and Wi-Fi, in other devices in your house, then the fault is in the phone. But, rest assured, it does not mean that it is broken, first you should try the following tips to clear up your doubts and try to find a solution:
- restart the smartphone
One of the first steps you should try is to restart your phone. Believe it or not, like any device, it may have a temporary failure that can be quickly resolved by turning it off and on after a few seconds. But, in these cases, the ideal is to leave it off for a few minutes. Then turn it back on and see if it connects to your home wireless connection again.
- Forget network and reconnect
If your phone finds other networks, but you can’t get it to connect to your router, forget the wireless connection and reconnect. Someone in your house may have changed the network password without notifying you. So therein lies the problem. Therefore, go to the phone settings and forget about the network. Then it will be as simple as entering the new password and that’s it.
- Update the device
If you have an update available, install it. Keeping your phone’s operating system up to date can help you fix different errors. Although, before installing a new version of the system, the ideal is to take a look at the comments of other users. This way you will be able to know if you do not have failures or give problems on the phone.
- Reset network settings
Another alternative that you can carry out is to reset the network settings, you may have touched something from the phone settings and that is why it has stopped connecting to the Internet. Therefore, to go back to the default settings, you will have to go to the Settings app and look for the Reset tool. His thing is that you use the quick search engine of this app to find this tool quickly. Remember that when using this option you will have to connect to WiFi and you will lose other connections.
- Guilt of a virus
There are already many phones that include a serial antivirus. Therefore, if you do not have an app with these characteristics, but install it from a reliable source like Google Play and analyze the smartphone. A virus can cause a malfunction of the mobile. Therefore, you do not lose anything to try this option to have an Internet connection again.
The router does not work well
If it is not a matter of your mobile, since you have verified that other devices in your house do not have Internet either, neither by cable nor by WiFi, then you should keep other alternatives in mind. First of all, contact your operator in case it is an incident with your fixed broadband line. If there is no problem, the device you have at home may have broken down.
Although this is only if it does not turn on or does not have any kind of solution. Therefore, you can reset the router and test whether it works or not. In case it is from an operator and it does not turn on or it works badly, contact your telephone company again to notify the problem and that they send you another one or send a technician. If you bought it on your own, you will have no choice but to restart the device, see its settings or buy a new one.
