Being part of the clients of large operators is not always a good idea, at least that is what the latest user satisfaction data reflects. Within the top 5 telephone companies, there are neither Vodafone nor Orange nor Movistar. Although, it is not the only surprise that can be seen, since small operators stand out for being the best valued in both fiber and mobile, even in fixed telephony.
The large operators are the ones that add the most clients each year. But, that does not mean that users are always equally happy with the service they receive from these companies. In one of its latest surveys, the OCU collects the opinion of more than 14,000 customers of different operators. So you can know the opinion about Digi, Movistar, O2, Vodafone, Orange, Jazztel… and many other operators. But which is the most valued?
Small operators beat big ones
Every so often it is common to know the opinion of users about their operators. A good way to know whether or not it is worth contracting one of their Internet or mobile rates. On this occasion, the opinion of more than 14,000 customers is assessed on the level of satisfaction when using a mobile line, Internet at home or even a landline.
In general terms, when looking at the results, the large operators do not come out well. And all because within the top 5 of the best-rated operators are some of the small operators that can be hired in Spain. In this case, they triumph above all: Parlem as the best valued, followed by Pepephone. But, what are the data for mobile, fiber and landline?
Which operator wins in fiber and mobile?
To have a more general view of the results of this survey, it is time to see the results for each of the sections that have been asked about in this survey. Starting with mobile telephony:
- Parlem with 86 points
- Pepephone with 85 points
- O2 with 82 points
- Guuk with 80 points
- Simyo with 79 points
- Digi with 78 points
- Avatel with 78 points
- Lowi with 75 points
- Virgin Telco with 75 points
- PTV Telecom with 74 points
- Movistar with 74 points
- Racctel+ with 74 points
- Jazztel with 70 points
- Másmóvil with 69 points
- R with 69 points
- Yoigo with 67 points
- Orange with 65 points
- Vodafone with 65 points
- Finetwork with 64 points
- Telecable with 64 points
- Adamo with 63 points
- Euskaltel with 59 points
In this case, Parlem is in the lead, followed by operators such as Pepephone, O2, Guuk and Simyo. From the middle of the table, down, you can find Movistar, Orange and Vodafone. And the ones that do the worst are Adamo and Euskaltel.
On the other hand, changing the opinion of the clients of these operators regarding the Internet connection in their homes, this is the result if the top 10 (fiber optic rating) is taken into account:
- Parlem with 85 points
- Simyo with 84 points
- Pepephone with 82 points
- O2 with 81 points
- Digi with 80 points
- Guuk with 75 points
- Lowi with 74 points
- Movistar with 73 points
- Telecable with 72 points
- Virgin with 71 points
In the case of other brands such as Orange or Vodafone, they get 69 and 64 points respectively. So they are far below compared to other direct rivals such as Digi or Movistar. However, it is still necessary to know the level of customer satisfaction regarding the landline, one of those services that are least used (top 5):
- O2 with 79 points
- Digi with 74 points
- Virgin telco with 71 points
- R with 71 points
- Telecable with 70 points
Customers prefer combined rates
Other of the most interesting data from this survey is the customers’ preference for combined packages, that is, they prefer to contract more than one service at a time, such as fiber + mobile or fiber + mobile + TV. In fact, 9 out of 10 users have a combined pack. And, on the other hand, 3 out of 10 users subscribe to a convergent rate without pay TV. However, the best-rated streaming platforms are also taken into account:
- Filmin with 77 points.
- Disney+ with 75 points.
- Apple TV with 71 points.
- Netflix with 71 points.
- Prime Video with 70 points.
