For many, the pandemic has meant a return to class methods not seen since the H1n1 pandemic. That is why every day that passes, more and more people begin to use new methods to teach and communicate with the members of their work environment.
One way to do this is by using a zoom call, although these can present some problems. If Zoom stays connected, starting, or not responding, it’s important that you read this guide.
What problems and errors can happen with Zoom?
Well, the main problem with this application is that it sells a large part of the data that traffics on their servers to the mega-data companies in China. However, it still gives a very stable service. However, several users are dissatisfied with this.
Also, Zoom has presented several security leaks. This is detrimental, as the passwords of hundreds of thousands of accounts were stolen by hacking groups. If you are used to using technological gadgets, you will know that many people use the same passwords on various sites. That is why it is very important that if you were using this app when that happened, you change your password on several websites, including your bank.
Given this, Zoom had a very clear answer, which involved the creation of a new type of paid account, called Zoom Comercial. If you have one of these accounts, you can choose the option that your calls are not interfered with by third-party organizations that seek to legally capture data on your calls, which is one of the conditions of use of the site.
What to do if Zoom is not responding? – Zoom stays starting
The video call and online conference application, Zoom, has had problems with its connectivity and functionality, we can solve this problem, with these solutions that we will mention below in order to achieve better functionality in the application.
Check the status of the zoom service
If Zoom is not responding directly and you are unable to join any video calls, you should immediately check the status of the Zoom service to see if it is an external issue.
To be able to check the status of Zoom, consider entering the link status.zoom.us/. page dedicated to displaying Zoom status reports.
Already inside at the bottom of the page you will be able to determine the details about the state of Zoom, you will also find reports from the Zoom team where they will also show you which are the operational functions and which have limitations.
Reboot your devices
Restarting the device is something easy and simple, if you want to perform the procedure from your cell phone you just have to keep the power button pressed for 30 seconds, then a bar will appear where ‘Turn off and Restart’ will appear, then you will click on restart and in this way your device will restart correctly.
If you must restart your computer or laptop, the steps to follow are: click on start, then we must click on the banking date at the bottom, then we will click where it says “Restart” and we just have to wait for our device to restart properly.
check your internet
One of the main reasons why connectivity may be failing on Zoom, or other video calling apps may be due to issues with the internet.
To check that your computer receives the internet signal correctly and thus be able to use Zoom in an ideal way, you can determine the intensity within several pages dedicated to showing you the performance of your internet at that moment.
In the same way you can do a test on your internet connection within applications such as Speedtest and you can even use a highly recommended app called Network Signal Info, it is a very interesting app because it not only shows the networks in coverage, it also informs about the operator that facilitates it, the IP address, the intensity and even the antenna from which we are connected.
It is important to know that not all internet problems are due to a weak signal intensity, you can also restart your modem, check that the cables are correct, that your WIFI is on.
Check the permissions and settings of the app
Zoom may be crashing on your device, perhaps because it’s not granting the necessary permissions for the app to work properly.
For this it is a simple process that requires going to ‘Settings’ then applications and then entering Zoom, there it will allow you to see the camera, microphone, storage permissions.
When you are inside, you must choose the option where it indicates the accesses that the application allows you and thus changes what is necessary so that Zoom can work correctly on your device.
Uninstall the app and reinstall it
If the problem persists, it may be that some Zoom update is causing some kind of problem with the Software on your computer, and uninstalling and installing the application on your device can help correct those errors.
To uninstall the application touch the application and hold down, then drag to where you can delete, and then download the Zoom application again, if you are on a computer, go to Google and in the search engine type Zoom, then choose the option that says Download and select the option that best suits you.
If you are on a mobile device, enter the Play Store application, search for ‘Zoom’ and click click to download, so your device will take care of downloading and installing it again.
Why is Zoom going offline?
This is a very common error, and is almost always caused by a problem between your internet connection and the Zoom server. Here we will list some of the most common reasons why this problem occurs.
The first would be an unstable connection. If you go to your modem, which is the device that receives internet from the telephone company, and you see that it has a red light, you must restart it so that you can have internet again. It is also very possible that your internet is very slow, so you must make sure that your Wifi has a key, and that nobody is downloading files on it.
Last but not least, your Zoom app’s Cache may be maxed out. That is why you must go to the app settings and delete all temporary data, so that it is completely reset and allows you to access the call. However, almost always the best solution to the problem is to give the internet 5 minutes to establish a good connection and try again.
