We have contracted a rate with an operator and suddenly we receive a notification that tells us that we are going to undergo a change in the rate conditions. Surely it has happened to us at some time. It doesn’t matter, generally, if this doesn’t lead to a price increase. For example, the gigabytes go up month by month as O2 or other operators usually do. But things change if this is going to have an impact on what we pay on the bill, when they raise the price. What can we do if the telephone company raises the price you pay each month for the service?
There are a series of steps that we must follow if your telephone company announces that it is going to raise the price you pay for the rate. What do we do if we receive notification of the price increase on the invoice? There are some interesting tips…
Check it’s real
First of all, check that the rate change notification is real and not a scam. It is common for them to impersonate our company to steal our data or to steal money. Both by SMS and by email and through phone calls. So the first thing we have to do is verify that this is true, that it is a real change and that it has been reported correctly.
Generally, an increase cannot be made through a simple call, but an official notification must be made to the client, in writing, and one month in advance. So be wary if they call you. When you receive an email, look for information on the Internet to see if websites such as ADSLZone notify you of such a change in conditions or look on the operator’s website.
Change of conditions
Once we make sure that it is real, we have to see if there is any change or modification in the contract. It depends on the type of increase that is considered a change of conditions in the contract or not. If the increase is because the operator wants it that way, without any explanation, it will be a unilateral change. But the price may also go up due to the CPI and then it will not be a change in the contract.
What does it matter if it is one or the other? Easy. If it is a change in the contract, we can unsubscribe even if we have permanence without causing any problem or penalty. If there is no contract change, you cannot unsubscribe without posing a problem for your permanence, you will have to assume the “fine”.
What do we do?
We have several options once we know that there is a change in the conditions of the operator or that the price has increased. Mainly we have two: stay or go. And if we decide to stay we have two other options: keep what we have by paying more or switch to a cheaper available rate.
If you want to leave and the increase has been made with a change in the contract, you can leave without any problem and change to another operator that offers us better conditions without having to lose the number because it will suffice to do a portability.
If you want to stay, we can do it with the new conditions without having to do anything. If not, we can change the rate. Virtually no operator troubles us when it comes to changing rates and it is a process that we can generally do from the client area of the website or from the application.
