Although it was thought that the end of the ADSL network was going to occur on April 19, as we already told you at the time, it would not be something that would happen instantly. Telefónica confirms the reason for this change, what the next steps are and the way in which Spain will say goodbye to the copper network that has been so important throughout the history of users and the operator itself.
The closure will be progressive. This implies that, although April 19 was a determining date, because the general shutdown was expected, for now this will be carried out little by little in each of the regions where this connection is still used. In this way they will ensure that all their clients receive the necessary attention so that they can move to an alternative connection, such as a radio one, and thus continue enjoying quality service from Telefónica.
Abandoning ADSL step by step
It cannot be said, however, that Telefónica is not making an effort to ensure that its customers can avoid this situation of being left without connection. For this reason, the entity is sending letters, burofaxes, making phone calls and trying to inform its clients personally so that they understand the change in the situation and that they need to make a modification to their services.
In any case, no matter how hard they are trying, there are still thousands of people who continue to depend on the copper network. Telefónica, of course, does not want to leave these users hanging, especially at a time as important as celebrating its centenary in 2024. Due to this, it confirms that the process will be progressive, so the disconnection will be done little by little. in a way where they have time to inform and help all their clients. This will avoid any type of problem and will also help ensure that customers do not end up getting angry with Telefónica for having cut their connection.
Peace of mind for users
This decision that Telefónica has made is also important because it means solving the problem that some users had encountered. As could be seen on social networks and on the Movistar Community website, there were people who, although they had agreed to change their line to switch to the new Movistar proposals, were still waiting for the installation. Therefore, they feared that, after solving all the paperwork, they would suddenly be left without connection on April 19. Fortunately, the decision made by Telefónica has avoided this problem and has kept all users connected.
In addition, the company has contacted those who still have ADSL to inform them how the change will be made progressively and that all they have to do is wait for them to contact them. Because one of the keys to the transition from copper to fiber or radio is that users can enjoy a procedure that is as simple as possible. Telefónica is investing a lot of resources in this, as it knows that a large part of the people who depend on copper do not want complications. Luckily, this has always been something characteristic of Telefónica and the services it offers from Movistar, with which it provides maximum comfort to its customers.
Regarding the exact dates, you have to know that the closure is going to be progressive and will not end until March 2026. That will be the definitive end, barring any surprise, of the Telefónica exchanges that were offering this service. In any case, we should not be overconfident either, since the largest number of closures will occur in this same year, 2024. Although in 2025 more than 600 plants will close, it will be this year when more than 3,000 will be closed permanently. . Therefore, Telefónica customers should make a decision in this regard so as not to be left without Internet.
