UBER is one of the best taxi services. Many people think that Uber Taxi is the best way to travel, due to its speed and simplicity when using the app. In addition to the security it provides to its passengers. But it does not stop presenting failures at certain times, that is why some wonder, why does UBER charge me more? Find out here what causes such an error and what to do in such cases.
Why does it happen that Uber overcharges or twice?
This can happen for various reasons. One of them can be when you schedule an Uber trip from your mobile and the rate appears at the end of the trip; maybe shortly before the trip a friend went with you to the same destination, and they agreed to share the same rate in Uber; this will cause the amount to change.
But in the system this process can take a few minutes to 10 working days; so these two amounts will appear in your account, until finally the first amount disappears or the money is refunded.
Other reasons that could be presented is that users who use accounts of Paypal to make paymentson the platform there has been an integration failure with such accounts and when making the trip, the user will be change the fare for added stopsunusual traffic or change of route and destination. Thus, when the amounts are updated, the platform makes the discount to their respective accounts.
UBER will also apply additional amounts for users who are unpunctual and are more than two minutes late; this was intended to make users more aware of the driver’s time, as they sometimes make them wait more than 10 minutes.
In addition, when at the time of travel something unforeseen arises with some users, such as getting into the taxi while intoxicated, they soil the vehicle with vomit, this generates an extra charge for cleaning. It should be noted that such incidents must be reported with photographic evidence.
These and other factors are taken into account by the application to calculate the rates in Uber, automatically to offer the best possible service, as quickly and simply as possible for both the client and the driver.
What to do to file a complaint for unjustified fee?
If you think you have, for example, a duplicate amount, check that you have not made a trip with different destinations; If by any chance you were charged the same amount on both trips, go to the Uber app and then select the history, to see if this happened.
If not, confirm the amount charged and the date of the trip, then send it to UBER to investigate what happened; if he agrees, he will send you the total refund or a part of it to your Paypal account or to your credit card.
To file a claim, go to the trip tab, in the application menu and go to the ‘previous’ section, where a list of recent trips you have made with UBER will appear.
Then select the trip where you want to file the complaint and select the refund section, which is located at the bottom of the help list; When you open it, several options will appear. posible problems that could be presented.
Consequently, select the one that best fits your case; read the privacy policy carefully, so that you are well informed and fill out the form that is given to you below; be as specific as you can, so UBER will be able to take more informed measures; finally select the send option that remains at the bottom of the page.
In this simple and fast way you can make your complaints and suggestions to help.uber.com if you overcharge; but before doing so, remember to make sure that the amounts charged are not for the reasons presented above.
