The OCU (Organization of Consumers and Users) every time makes known the opinion of its users on different topics, in this case, it is the turn to know which operators are best valued by its partners. And contrary to what many may think, the giants are not among the favorites, as is the case of Movistar, Orange, Vodafone…
To compile this data, the Organization of Consumers and Users has taken into account the opinion of up to 14,000 users about each of the services that have contracts with a telephone company. In this way, they have prepared a table in which they rate the operators for their fiber and mobile services. They can be found from large operators to smaller companies, so you may find several surprises in this ranking.
The best fiber operator
There is no doubt that having good Internet at home is an important detail for all users, as reflected by the members who responded to this survey. And although the connection through ADSL is also taken into account, in this case we are only going to take into account the fiber-only plans of the different operators that fall within the OCU data. Above all, because 84% of people have fiber optics in their homes.
The ranking of operators by the quality of their Internet-only rates is as follows:
- Parlem – 85 points
- Simyo – 84 points
- Pepephone – 82 points
- O2 – 81 points
- Digi – 80 points
- Guuk – 75 points
- Lowi – 74 points
- Movistar – 73 points
- Telecable – 72 points
- Virgin – 71 points
- R – 71 points
- Jazztel – 71 points
- Orange – 69 points
- Finetwork – 69 points
- Adamo – 68 points
- MasMovil – 67 points
- Yoigo – 65 points
- Euskaltel – 65 points
- Vodafone – 64 points
Therefore, it can be seen that among the giants within the telecos, Movistar is the one above. Although, the surprise is that Parlem is in first position, followed by Simyo and Pepephone. In addition to that in fourth and fifth position are O2 and Digi.
Who wins in mobile rates
Not everything is fiber, the mobile service offered by the operators also matters. And the truth is that there are also surprises, since within the top 10 of best operators there are neither Movistar nor Vodafone nor Orange. Among the large brands, the best placed, according to those surveyed, is Telefónica’s main brand with 74 satisfaction points.
So that you can be clear about which is the best mobile telephone operator, this is the complete ranking according to the votes of OCU users:
- Parlem, with an overall score of 86 points
- Pepephone, with an overall satisfaction of 85 points
- O2, with an overall satisfaction of 82 points
- Guuk, with a satisfaction of 80 points
- Simyo, with an overall satisfaction of 79 points
- Digi, with an overall satisfaction of 78 points
- Avatel, with an overall satisfaction of 78 points
- Lowi, with an overall satisfaction of 75 points
- Virgin Telco, with an overall satisfaction of 75 points
- PTV Telecom, with an overall satisfaction of 74 points
- Movistar, with an overall satisfaction of 74 points
- Racctel+, with an overall satisfaction of 74 points
- Jazztel, with an overall satisfaction of 70 points
- MasMovil, with an overall satisfaction of 69 points
- R, with an overall satisfaction of 69 points
- Yoigo, with an overall satisfaction of 67 points
- Orange, with an overall satisfaction of 65 points
- Vodafone, with an overall satisfaction of 65 points
- Finetwork, with an overall satisfaction of 64 points
- Telecable, with an overall satisfaction of 64 points
- Adamo, with an overall satisfaction of 63 points
- Euskaltel, with an overall satisfaction of 59 points
Although, there is a positive aspect, and that is that as explained in this latest report, the general evaluation of the operators has been better than that of the previous year.
