We were supposed to stop receiving annoying advertising calls, calls at nap time that ruin our sleep or make us despair every time the phone rings. The law was going to protect users and put an end to these practices, but that has not been entirely the case. A legal loophole that allows them to find a way to contact us and that has meant that this summer you have continued to continually receive annoying spam calls.
We thought we would have a calm and relaxed summer in which no one was going to call us at four in the afternoon to promise us a TV if we hired an operator. But it has not been that way. Spam calls keep coming, they keep bothering you.
How do they get it?
Even though they shouldn’t call us, they call us. We continue to receive these types of calls on our mobile phones, how do they manage to circumvent the law? Either because you allow them to call you or because those operators are not calling you from Spain. We explain it.
From outside Spain
If they are not in Spain, you can call them. And how do I know when they are in Spain or not? You can’t know. Because the call center from which they are going to call you is not going to be in Spain, but the number may be diverted so that it appears as if it is Spanish. Generally we tend to distrust unknown prefixes or even our phone marks it as spam, but in these cases the one that appears on our screen has the code +34 as if it were from this country. But that is not the case and the switchboard is in other places. And, in that case, they do not have to comply with this law because it is not their country that applies it.
For example, we receive calls from South American countries that appear as made from Spain. And from there there is no reason for them to comply with the law of our country so, as you may have suffered, the calls continue to come to the phone.
If you are a customer…
Even if you think that because you are a customer they have the right to call you, that is not the case. One of the main rules of the new law is that it prevents our operator’s competition from contacting us to offer us new rates, price reductions, improvements or ask us about our service or our line. But not only that, but the company we have a contract with cannot call us either.
If we refuse to receive calls from our operator we will not be able to receive calls either. What happens in these cases is that we normally sign it in the contract without realizing it, we sign a clause that says that they can contact us at any time by telephone or online. But you can refuse to be contacted and thus avoid these calls.
What do we do?
As usual… the law is made, the trap is made. But, luckily, we can avoid this by blocking numbers or using applications that automatically prevent the call from arriving and the smartphone blocks it. We have two options: manually block the number from the phone settings or use specialized applications.
In the first case, we simply have to block the number once we receive the call the first time and detect that it is spam. It will depend on the phone that you have to follow some steps or others but they all allow us to do it from settings.
Another option is to install specialized applications. Apps that we can download for free from the Google Play Store or the App Store and that have an extensive database with advertising, spam or scam numbers. When detecting an incoming call from these numbers, the application automatically blocks it and does not reach you.
In addition, they allow us to report numbers so we add more options to the database and more telephone numbers that will not bother us.
