When we have intelligent devices that depend on the cloud or cloud of the manufacturer, we may find the problem that there is an incidence on the company’s servers, and our “intelligent” device ceases to be, because it has no communication due to This problem. Right now the Netatmo manufacturer, one of the leaders in smart thermostats, but also in IP video surveillance cameras for our home, smoke detectors and other smart devices, has serious problems on their servers that could lead to the interruption of the service.
Although Netatmo is one of the most recommended brands to set up an intelligent thermostat in our home, it is not free of problems, and a good sign of this is that right now they encounter problems on their servers, which could do that you cannot enter into The application to administer its devices.
Possible service interruption
Any smart device that connects and depends on the cloud, if the servers have an incidence, we could automatically run out of access to them to administer remotely. Generally this does not affect the configuration that we have already performed, because internally the devices keep the configuration discharged from the cloud, but if at a certain moment we want to administer the equipment in question, we will not be able to do it because the service has been interrupted.
After 9 am today, Netatmo servers are having problems, the company has officially announced this problem, as you can see here:
Netatmosupport
@Netatmosupport
Hello, subject of Our Services are temporary unavailable, Our Teams Are Working on It, no action on your part is necessary. We Will Keep You posted via Our Help Center: https://t.co/2iexe3svav. Thank you for your patience!
January 31, 2025 • 09:12
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We have been able to enter the application to manage our heating, but it will show us a notice indicating that the “crisis servers”, and that right now the Netatmo technical team are looking for a solution to the problem. It also informs us that this can impact the distance functioning of our devices, that is, we cannot control them through the application because we will have communication problems with the cloud, something completely normal when it depends on the cloud 100%.
As mentioned in the statement through the application, the devices will continue to function with the configuration that we have applied previously, so the thermostat or the cameras will continue to function, but we cannot make any change. We do not know how long this incidence will last, or if it will get worse and we will run out of access through the application for a few hours.
Control your thermostat with Home Assistant
You know that in our home we have everything domotized with Home Assistant, an operating home automation system that is 100% local, and we will not depend on cloud or cloud services. Whenever the local network of our home works, we can have all the available devices, in fact, the netatm thermostat can be integrated into home automation locally, so, even if the Netatmo cloud does not work, we will be able to continue controlling the thermostat without problems.
Thanks to the integration of Apple Homekit in Home Assistant, we can locate our thermostat in the local network, and thus control it locally. It does not matter if we do not have an Internet connection at a certain moment, or that Netatmo servers have stopped working, we will continue to control both thermostat and thermostatic valves without any problem.
