Rappi is one of the best home delivery apps out there, this is because they prioritize customer service above all else (that’s why they created various channels for you to communicate with them). With that in mind, today you will see what the Rappi Support customer service telephone number is, so that in the event of a problem you can solve it, since it is possible to contact Rappi customer service.
And it is that, it never hurts to have a means of communication at hand that allows you to speak directly with a company employee, due to the fact that, from time to time, the bot that helps in the App fails to solve the problems of the users and even the delivery man for his administration.
What is the Rappi support phone number?
To get straight to the point, you have to know that, although Rappi is in several countries of the American continent, there is only one general number that you can call if you have a problem with Rappi Support, which is 316-35-35.
This works for any country, you just have to put the code of where you live (for example, if you are from Colombia it would be +57). Once you manage to call, a human operator ready to solve any problem you have should answer.
Take into account that the call may take more or less to be answered, because they receive thousands of annoying users a day. For this reason, in the event that your problems are more of an emergency than anything else, then you should use another method of communication.
This is through the Rappi App itself, and it is through the SOS option, which you can activate by going to the application and choosing the section called “Profile” (you can find it in the upper corner of the interface). Inside it, press the button called “SOS”, which will allow you to call the Rappi emergency line.
Rappi customer support contact
In the event that this option does not work for you, then try calling the following number: (031) 3163522, which is also used for emergencies. Remember that this is a hotline only for serious problems, so if your case does not qualify as an emergency, do not use it.
And that’s it, with that you have learned what Rappi’s customer service telephone number is, so now is the time for you to see what means you can use to communicate with the application in case you are an employee or delivery person and need Support Rappi or the administration to solve your interests.
How to contact Rappi if I am a delivery person?
If you are an employee of the company (deliverer), then Rappi’s customer service telephone number will not work for you, so you will have to use another means such as Rappi Support to let your bosses know why the shipment may have suffered a problem or if the consumer decided to cancel or edit an order.
So what you should do, in that case, is call the support and help center within the SoyRappi App. To achieve that you need to go to the application (which you can download from the PlayStore).
After doing so, go to the order that is causing you problems and click on it to choose it, once inside it, click on the button that is located below everything called “Support” (you will identify it as Rappi Support with an icon of headphones).
When you press it, they will send you to another section, where you can choose one of the reasons why you cannot continue with the delivery of a store as agreed, or you can also free yourself from the order.
Regardless of the option you choose, you will have to prove that it is true. For this reason, it is recommended to first open a chat with the consumer to collect evidence in the database (which you can do from the window called “In progress” by clicking on the “Chat with customer” button).
Once you’ve finished configuring your issue and proving it true, support will get back to you right away. Now with that, you have read enough to say that you know how to use Rappi Support. In addition, you know Rappi’s customer service phone number so that proper attention is paid to it.
Rappi support by WhatsApp
It is possible to contact quickly depending on which country you are, especially when we need an option to enforce consumer law. Therefore, you cannot miss the opportunity to visit your 3 Rappi Support channels or attention that give you a better experience. Above all, for the rappitenderos, it is much easier to request the information from the database, through WhatsApp, because it will speed up the whole process. The WhatsApp are the following Rappi numbers that can be used by the delivery person:
- Colombia +715140348.
- Costa Rica and Mexico +215541631682.
- Argentina and Uruguay +5491159845495.
- Chile +56232411896.
- Peru and Ecuador +59324018990.
In which situations can I contact Rappi support?
There are many situations that get out of our hands and that is why the need to contact rappi attention by WhatsApp arises. It is important that when doing so you have a little patience. The easiest method of support is in the Customer Chat option explained above.
Support issues for Rappi couriers
To contact the specialized Rappi Support team and thus resolve concerns as a dealer, for allied rappi you can do it through the web. But you can also consult their number depending on the country where you are. Here you can find all the necessary help in case you need or have problems with your orders, to accept or to deliver.
Rappi Customer Service
From the website you can find a help center or Rappi Support, which lets you know the common questions that may be able to solve it. In any case, from the application you will find a chat, which you can enter and obtain support with your request or order number if you have it. It is essential that you have all the account information on hand, so that they can provide you with more information.
Where are the Rappi customer service offices?
Since this customer service depends on the countries where you are and the law or laws that apply, you can visit the official website of rappi, so that you just put the country where you are and thus see where their offices are. Especially if you do not want to contact rappi customer service digitally. In any case, the information is also useful for the rappi dealer. Let’s remember that we will find rappi or Rappi Support offices:
- Brazil.
- Costa Rica.
- Mexico.
- Colombia.
- Uruguay.
- Peru.
- Ecuador.
- Chili.
- Argentina.
Although, of course, you must take into account that technological assistance in contacting rappi customer service is a faster response to resolve doubts, complaints or claims. If for some reason, both as a customer or as an employee, this app fails you, then find out what other apps like Rappi are there? Or failing that, what are the best applications to order food at home? So you have other options.
