IKEA is one of the first brands that comes to mind when we think about buying a wardrobe, an armchair, a countertop or a bed at a good price. The multinational of Swedish origin dedicated to the manufacturing and retail sale of furniture, appliances and household items has a very good reputation in Spain. But it is normal that questions or problems arise with an order and we need to contact the company. For this reason, IKEA has customer service.
Whether you buy something at IKEA from their online page or from a physical establishment, you can contact their customer service to clarify any questions you may have. Also, if you have any complaints or problems, they will solve them too.
The first thing you can think of to get in touch with the Swedish brand is to go to a physical establishment. Although the company has a website so you can search for the location of the nearest IKEA storesit can be a pain to go there in person. For this reason, they give you the opportunity to speak with a worker from home and answer your questions or solve a problem or complaint from the comfort of your home.
BILLIE, the IKEA chatbot
IKEA has a chatbot named BILLIE. This can help you with any questions you have at any time, as it is available 24 hours a day, 7 days a week, including holidays.
To use it, you must first check the box “I accept and understand the terms and conditions for using IKEA chat”. It should be noted that BILLIE is a bot and you will not be talking to a human person, but it may help you solve your problems with natural language.
When you ask her about the possibility of contacting a human IKEA worker, BILLIE advises that she is a robot and that “chat with a human is not available.” However, if you prefer to speak to a person, you can always call the IKEA customer service number by phone.
Call IKEA by phone
In case you prefer to contact a human IKEA employee or you prefer to have a conversation orally and not in writing, there are two possibilities. One of them is to go to a physical store as we have already said above, and the other is to call the phone number they provide for their customer service. It is 900 400 922 and is completely free for calls from the national territory (Spain), by mobile or landline.
As explained on the IKEA website, there is an established schedule for customer service. From Monday to Saturday, we can call and be attended from 8:00 a.m. to 10:00 p.m. Meanwhile, on Sundays and holidays, opening hours are reduced, from 10:00 a.m. to 8:00 p.m.
Other ways to solve your problem with IKEA
Although the BILLIE chatbot and a phone call may be the perfect option to resolve your problem with IKEA, it is not always necessary. In the “Customer Service” section of the firm, they allow you to resolve some questions on your own. For example, some of the most common are questions about the stock of an item, the return policy, how to check the status of an order, or what to do if a part of a product is missing.
If you don’t find the answer in the frequently asked questions, there is a search bar where you can add words or phrases to help clarify. If you can’t find your answer, that’s when it’s time to call or chat.
