Since Pepephone includes Amazon Prime in its rates, we can enjoy all the advantages of Amazon, without having to pay an extra euro. But what happens when we get the classic error of “This account is not eligible for this offer”?
Most of the telephone operators They have relied on streaming platforms to design increasingly attractive and complete packs for their customers. It is increasingly common that we can contract services such as Netflix, Max or Amazon Prime directly from our operator’s website, having a large number of entertainment offers at our disposal.
Although the registration process is increasingly refined and everything is quite intuitive, We may encounter some linking errors arising from some previous step that is causing some problem. In the case of Pepephone, one of the most common errors comes when we try to activate the Amazon Prime service, which returns the error “This account is not eligible for this offer”. If this has happened to you, don’t worry, the solution is very simple.
Why is my account not eligible for the offer?
Pepephone explains on its website that this error does not occur with those accounts that, for any reason, cannot enjoy this offer. This is a message that is displayed when the user already has an active Amazon Prime subscription with the same email. At the moment in which both systems share the data, it is detected that said user is already paying for Amazon Prime and, therefore, cannot do so again.
The operator recommends that if we find ourselves in this situation, we cancel the Prime service that we have contracted through Pepephone through the customer area. In this way, we will prevent duplicate charges from being generated while we have a active subscription via Amazon. If we do not have any other subscriptions, we recommend that you contact Amazon so that they can examine your data until the error is detected.
Wait to finish the subscription
Once the subscription we currently have with Amazon Prime ends, we can subscribe to Prime again through Pepephone. In addition, the company remembers that through the customer area we can both change the rate and cancel Prime from the application itself. So we can carry out the process at any time in a few touches.
Remember that in the event that you have paid Amazon Prime with the annual subscription, and you still have several months left until the 12 months are up, you will not be able to transfer this subscription to the Pepephone customer profile. In this case, the only advice we can offer you is to contact Amazon customer service to let them know if there is any option to end it early. But most likely you will have to comply with 12 months.
