The company’s subscribers are getting in touch with it through X to inform the impossibility of accessing the Disney+app. From Movistar they claim to be working to solve the problem as soon as possible.
Disney+ It is one of the different platforms that Movistar offers its clients hiring some of its different rates. In recent years, the blue operator has made an important effort to offer its consumers different streaming platforms so that their customers can access them and consume the hundreds of entertainment hours they can find.
Although the experience of users offered in each of them is usually taken care of to the millimeter and is compatible with the immense part of the devices we use in the day to day, sometimes occur specific incidents That, when they occur, they cause a wave of messages among users who cannot access them. And this is precisely what is happening during the last hours.
You are not alone: Movistar has an incidence with Disney+
Many Movistar clients are getting in touch with the company to inform that when they try to access the Disney+application, a sign is shown that says “The operation could not be carried out, please try it later” Although at first, the operator recommended restart the router and decoder To rule out that it was some process in the background that had been frozen, shortly after it has confirmed that it is a generalized incidence that is affecting all its users equally.
Movistar Spain
@Movistar_es
@khamsintv Hello, I’m Rocio. We feel to inform you that there is an incidence to access the Disney+app, but our technicians are working to solve it as soon as possible. We regret the discomfort generated. All the best.
January 27, 2025 • 19:51
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The incidence was known for the first time over the weekend, so it would have been active for a few hours. Although the company has already reported in several messages that they have a technical team trying to solve it in the shortest possible time, at the time of writing these lines, the Normality in the service. So everything indicates that we will have to wait a few more hours until we can access our favorite series and movies.
Movistar Spain
@Movistar_es
@jesusmg28 Hello, Jesus. I am Darien. We regret the discomfort caused. We are working to solve the incidence that affects the service. Greetings.
January 28, 2025 • 09:11
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Is it possible to request compensation?
Once this problem has been known, some Movistar customers have asked the company if users have the right to compensation for the interruption of said service. From Movistar they affirm that, indeed, the incidence It results in compensation. And, in fact, the user will not have to perform any procedure to receive it.
Movistar Spain
@Movistar_es
@Manusegurav Once the invoice is issued, time will be discounted without service. If not you contact us and we claim it without problems.
January 27, 2025 • 19:23
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Once the invoice is issued, the time we have been without service automatically will be discounted. In addition, through X they have also affirmed that in the event that for some reason this discount is not reflected in the next invoice issued, we can contact the company through X and Request rectification pertinent so that they can do it manually, so we will have the corresponding rectification once the service is restored and the total time that has been inaccessible can be calculated.
