The general increase in prices that the electricity bill has made in recent years has meant that, for many families, keeping up to date with payments is not easy. Especially during the winter months, when rates can be higher. In these cases, splitting the rate may be an ideal solution. But it is possible?
The rising price of electricity can become a problem for our domestic economy. When winter comes we consume more electricity That the rest of the year, it is normal for our bill to become more expensive. But, when the rise is very steep, it is possible that arrive on time to pay it becomes little less than a challenge. In these cases, is it possible to split it?
The answer will depend both on the reason why the amount is so high, and on the policy that our electricity company has in this regard. In this article we are going to expose both cases and offer you the different options we have when we find ourselves faced with this situation. But, in most cases, the answer is yes And, indeed, we can pay it in installments if we need it.
Have you experienced delays in billing?
During the year 2021 and 2022, Many marketers had problems correctly billing consumers for electricity costs. A situation that caused several invoices to be combined into a single one and, therefore, all the amounts from all the previous months were added. When this situation became common, the CNMC had to approve an agreement that allowed consumers to defer the payment of invoices and spread it over as many months as the consumers have gone without receiving the invoices.
Therefore, if we encounter a delay that caused a bill for three months, We can divide the total amount in up to three months. In this way, and as occurs with errors in accountants or administrative errors, consumers will have the right to spread the payment of the debt over several months, following what was agreed in the Royal Decree 1995/2000, from December 1st. To do this, all we have to do is call our company’s customer service and present the case. In no case should interest be paid for this.
What if that’s not the case?
It may also be the case that the increase in our rate is due to an increase in consumption, but not due to any error in our company’s billing system. In this case, There is no legal framework in this regard, as it did in the previous case. If we find ourselves facing a situation that does not allow us to pay for electricity, we must contact the company with which we have the contract and present our particular case.
In the vast majority of cases we will not have any problem in this regard, however, it is possible that we will have to assume the payment of interest. Although, as we insist, it will depend on the company in question. In the case of Iberdrola, for example, we can request the splitting of the invoice from the application or website itself, without having to contact us by phone.. Naturgy or Endesa They offer us the same option through the website. In other cases, we may have to call by phone to find a solution according to our needs.
