If you have ever wondered how good the Internet connection service of the operators in Spain is, thanks to the CNMC’s interactive report you can clear up your doubts. It is an alternative in which you can consult all types of data that allow you to have an idea of the breakdowns, complaints, time it takes to repair the incident… This way you will be able to know if it is worth it or not to contract one of the rates. of the different operators that appear in the report.
From Digi, Movistar, Vodafone or Orange to Yoigo, Jazztel, MasMovil, among others. Without a doubt, within this list are the main operators, since they are the ones that the CNMC takes into account within its interactive Service Quality report. On this occasion, we are not going to talk about the quarterly speed that is compiled in this comparison, but rather another series of general parameters.
What is the percentage of breakdown notifications?
One of the different pieces of information that cannot be overlooked when changing telephone companies is the quality of the service, not only the speed, but the number of incidents that can be recorded over the months. In this case, the latest data belongs to those recorded in 2024 (T1, T2 and T3). So you can have a clearer idea when it comes to knowing which operator registers the most breakdown warnings.
For example, the operators with the fewest cases of breakdowns during this period of time are R with 0.19%, Movistar with 0.31%, Euskaltel with 0.34%, Telecable with 0.95%, Vodafone with 0.98 % and Digi with 1.03% in fixed connection. On the other hand, the rest of the brands already exceed 1.50%, so it can be seen that the one with the highest percentage of breakdown notices is Orange with 1.72%, followed by MasMovil with 1.69% or Simyo with 1.68%. There are also Pepephone with 1.62%, Yoigo with 1.61% and Jazztel with 1.58%. So there is a difference between these telecos.
Claims and repair time
Now, not only the breakdown notices must be taken into account when choosing between one operator or another, there are also other parameters such as the frequency of complaints or the time it takes to repair incidents.
Starting with the frequency with which customers make complaints on fixed Internet, we find Movistar with 1.99%, while MasMovil is on the other side of the coin with 0.39%. And in the case of the rivals of these operators, Orange has 0.56%, Vodafone 1.58% and Digi up to 1.67%. Although, the percentage of breakdowns repaired within the target period also comes into play here:
- Movistar 99.70%.
- Vodafone 97.93%.
- Telecable 92.48%.
- ORange 87.99%.
- Jazztel 84.29%.
- MasMovil 83.26%.
- Yoigo 81.84%.
- Pepephone 81.48%.
- Euskaltel 80.63%.
- Digi 78.88%.
- R 76.70%.
- Simyo 74.33%.
Therefore, this entire series of data compiled by the CNMC’s interactive report allows you to check which could be your next operator based on the quality of its service. Here the price of the fiber rates is not taken into account nor is the speed, but rather this series of parameters with which the technical service of each telephone company can be more in-depth.
