The OCU claims to have received 34,000 complaints in the first part of the year. The bulk of them are concentrated in companies that are related to consumer goods, which account for up to 34% of user complaints. Behind this category are telecommunications companies, accounting for 15% of the total.
The Organization of Consumers and Users has recently published a list of the companies that have received the highest number of complaints in our country. To do this, it has used the information it obtains through the online platform Reclamar, and thanks to the European project CICLE highest number of complaints received from users.
In 2023, the number of claims amounted to 70,000. In this first part of the year, it seems that we have a fairly similar progression. From January to June, the organization counts more than 34,000 complaints. However, not all of them are distributed equally, with some sectors, such as consumer goods and telecommunications, gaining more and more weight. We tell you.
The telecommunications sector, in second place
According to the data that the OCU has, Vodafone was the most sought after company during the first three months of the year. However, the second quarter received fewer complaints, which has helped it fall to second position. This decline has not prevented 15% of claims from being due to conflicts in the telecommunications sector.
This area is led by the red operator, which has received many complaints regarding the rate changes or billing problems, as the organization itself points out. However, it is not the only company that we see among the 20 companies with the most complaints on the Reclamar platform between April and June 2024. In addition to the one already mentioned, we find Yoigo on this list, with a total of 168 registered complaints, already Movistar, which reaches 163 complaints from users. Some numbers that place it in second place.
Consumer goods lead the ranking
Companies that are dedicated to consumer goods account for up to 34% of complaints, mainly for online orders and purchases with which a problem arises during shipping or afterwards. After the two categories already mentioned, is the transport sector, collecting up to a 11% of complaints arising mainly from problems related to delays or cancellations.
The supply companies, For their part, they receive up to a 10% of claims. The same percentage that we find in claims for banking or financial services. The classification is closed by consumer services, with 8% of complaints, and education and health, with just 2% of the total complaints.
Some of the best-known companies that we find in this list are Wallapop, with 204 complaints, or Ryanair, with 288 complaints. Game also has 260 complaints and Amazon 218. Closing the list is Iberia, which collects 161 disputes with its customers, probably due to problems such as those mentioned previously regarding the cancellations and delays of their flights.
