It has been more than a year since Movistar presented its latest Smart WiFi 6 router. At first it reached a few customers, in fact, it was installed for free to 5,000 customers. But, as the months passed, it finally began to be available to everyone, although not for free, since you had to pay to switch from HGU to this model. The good thing is that the blue operator is still renewing some customers’ equipment for free.
Movistar’s campaign to renew its customers’ routers for free is still ongoing. If you are one of the lucky ones, you will receive an email informing you of the change. However, you can always request the change for 50 euros (self-installable) or 100 euros (with installation). But if you have still received no notification from the operator, then you may be interested in knowing how to request Smart WiFi 6 from Movistar.
How to request a router change
There are still many clients of the operator who have the old Movistar equipment in their homes. So Smart WiFi 6 still has to reach many users. If you still have the HGU model from the blue operator, you have time to renew the router for free without having to pay for it, neither self-installed nor with installation, the operator still has a campaign active to receive it for free at home.
In recent days, it is true that the blue operator is sending a series of customers an email in which they inform about this free replacement or also an SMS that must be used within the following 10 days to request the renewal. This text message is sent personalized with the customer’s phone number and you only have to click ‘Confirm sending’.
It must be taken into account that the operator itself selects a series of clients who meet the same condition: report problems with the WiFi connection at home. For example, if the coverage in your homes is not good. So Movistar’s customer service department chooses those customers to offer the latest router with WiFi 6 from the blue operator.
When received at home
As we said, to receive it at your home you just have to enter the email or SMS and click on confirm delivery. In this way, the Zeleris company will deliver it to your home in less than 72 hours (at the address where you have your line). Although keep in mind that you will not be able to access the renewal without handing in the others.
And once you have it at home, you will only have to disconnect the old router and the ONT. From there, in the box that the new router comes in, you can follow each of the steps it explains. Although, the operator has a self-installation guide that can help you in case you have any questions or don’t know how to install it following the instructions that come in the router box.
In this way, once you have it installed you will enjoy more speed (up to 6 times faster), better WiFi coverage, your devices will consume less energy and you will save space at home, since you will have the router and the ONT in a single device.
