No operating system, hardware and management program is perfect. When in a company they have a problem related to the hardware, those in charge of solving the problem (s) are responsible for the IT team, which also have to deal with their usual work disregarding other very important aspects for the company such as safety and safety innovation.
This also implies a problem that can affect the productivity of the company since, if the number of incidents is very high and the company’s IT team is limited, it cannot meet all the needs at the same time, and ends affecting at the time necessary to carry out any task, however simple when partially or totally paralyzes the activity of the workers.
According to a US SMB Managed Services survey, 67% of companies do not have time to properly solve the problems that the company’s teams present and, when you can do it, IT staff dedicates 77% of their time to perform tasks of support and maintenance, leaving them very little time to make their needs.
If you think the time has come to lighten the workload of the IT department of your company, so that they can not only do their job, but also to solve any type of incidence quickly, Lenovo has the solution with the Premier Support program .
Through this program, company employees have direct access to advanced technicians who provide the best solution to the problem and as quickly as possible so that productivity is not affected, a service available 24 hours a day and from anywhere, so it is a perfect solution for both office workers and those who work anywhere.
What is Lenovo Premier Support
Premier Support de Lenovo is a program designed so that companies completely forget the IT department every time they face a problem, both in the office and outside it through advanced technicians who solve any problem.
This service is available 24 hours a day, 7 days a week and 365 days a year through a single point of contact. It is accessible by telephone, through a chat and from an email address. Whether it is a hardware and software problem, the next working day a Lenovo technician will go to its facilities to solve the problem with the pieces that are necessary to solve the problem.
The Lenovo support program also includes a Plus plan. The Premier Suport Plus support program works proactively and predictively, advancing to the possible operating problems that the equipment may present, taking preventive measures to prevent it from occurring and thus prevent the productivity of the company from being affected.
For companies of more than 500 employees, Lenovo puts at your disposal a SEM (Services Engage Manager) to proactively make reports and customer management.
It also includes access to accidental Damage Protection to reduce device repair cats by up to 80%, Keep Your Drive to improve your data protection, Sealer Battery coverage that expands the guarantee of laptops for 4 years for 4 years, International Services Entitlement that expands Lenovo’s coverage abroad in addition to coverage for devices that are not from the Lenovo Think brand.
