The permanence commitment is usually the key that retains us in a particular operator. More than anything, because we do not want to end up paying a penalty for not meeting the deadlines that we signed once we signed up with that telephone company. However, what happens if I go from Movistar to O2?
If you are thinking of porting Movistar to O2, you will surely be interested in knowing what we are going to explain below. In this way, you will be able to clear up doubts in a matter of seconds and without having to contact the customer service departments of both companies of the Telefónica group.
I want to go from Movistar to O2
There are many doubts that arise when changing from Movistar to O2. But, especially, one of the most frequent is that it happens with permanence. First of all, Movistar does not penalize you. That is, if you have permanence with the blue operator, it will not penalize you for going to O2. Because? Very easy, because it is part of the Telefónica group. However, if you wanted to go to another company and you have some commitment to stay with the operator, then you could be penalized if you leave early.
Do I have to return the router?
Another big question is whether you have to return the router. Well, in this case it will depend on each case. For example, if you already have a fiber installation with Movistar and, therefore, your router, they will be useful for you when you are at O2 (portability will be done automatically within a maximum period of 3 working days).
A new installation will only have to be carried out and the equipment will have to be changed if you have ADSL or if your current fixed voice service is given through copper instead of fiber optics. If that is your case, a technician will contact you to set a deadline and review the installation, in addition to carrying out the modification on the network.
Mobile financed with Movistar
If in your case you have a mobile phone financed with Movistar and you switch to O2, you will have to pay what is left, since there is no other option. In this case, you will receive a final invoice from the blue operator with the total amount of the outstanding installments that you have left to complete the payment of the device that you had purchased in installments from the company.
What about Movistar Plus+
Here it is very different. More than anything, because if you finally decide to go from Movistar to O2, you will have to say goodbye to your television service. Since, in the case of Telefónica’s low cost brand, it does not have a TV package. If you had permanence, it does not penalize you. But, you will lose access to Movistar Plus+.
In addition, you will have to return the TV decoder and the remote at a Movistar store with a collection point. Of course, it will have to be returned once you already have O2 active at your home. However, O2 is compatible with Movistar Plus+ Lite, so you can continue accessing special television content such as movies, series or documentaries for 8 euros per month and without any type of permanence.
