The registration and cancellation procedures for our fiber are different from what many of us are used to with our mobile lines. It is important to know what our company’s policy is in this regard to avoid unforeseen expenses.
Many of us are used to the fact that when we perform a portability of our mobile line, The entire process is carried out automatically, without intermediate procedures. However, with fiber the process is significantly different and each company has a different policy in this regard that we must take into account to protect ourselves from unnecessary expenses.
The reason is that the operator we switched to cannot process the withdrawal of the services that we had contracted with the previous operator. This is the reason why you may find yourself with the previous router still working, even though we are already enjoying the service with our new company. This is how Simyo explains it on its website.
What do I do so they don’t charge me for fiber if I port?
A user has contacted Simyo through X to report that he has ported from a second operator to Simyo. However, he is surprised to see that the previous router is still active, wondering if it is not the responsibility of the operator that receives the new user. process the corresponding cancellation, as happens with our mobile line.
simyo Spain
@simyo_es
@ZarkonGlVs Hello, you must process the cancellation of fiber in your previous company. As it is not associated with a fixed number, it is not treated as portability. If you have any questions, write to us by direct message or call us at 1644 and we will help you.
All the best!November 20, 2024 • 14:48
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The reason is that when processing the cancellation of the fiber service, as it is not associated with a fixed number, it is not considered as portability. Rather, the registration and cancellation process must be carried out independently. We will have to contact our current operator to inform them of our intention to process the withdrawal of all the services in which we are no longer interested, such as the fiber itself or the television service, for example.
When do you have to cancel the service?
It is important to know the exact moment in which we must request the cancellation of our line so as not to be left without service while registering with our new operator. Simyo mentions on their website that we should contact our previous company when the Simyo fiber is already installed and everything is working correctly. Furthermore, it is also recommended that we wait for mobile lines have also behaved.
The mobile lines When we switch to Simyo, they will be unsubscribed automatically, it will be the only service that will not force us to have to call our previous service provider. However, it is always recommended that to avoid having to assume new invoices from our previous operator, we make sure to speak with our previous company, once the portability process has been carried out so that they confirm that there is no active service left. that may generate some cost to us. Also remember to confirm in advance that you do not have permanence and that you do not have to pay any extra amount in compensation.
