On some occasions we have had an incident on our electricity and gas bill and we do not know how to resolve it with our company. If you are a Naturgy customer, you can ask any questions through its multiple means of communication that are available to all its users. But if you can’t find a way to do it, we list all their official channels to contact customer service.
Naturgy, previously known as Gas Natural Fenosa, is a company that offers classic electricity and natural gas rate packages that include a maintenance service, although it also has the possibility of a flat rate contract with a fixed monthly fee. If you have ever encountered an incident in your home or business, or have had an error in your bill for the last month, you can check all these unforeseen events through their customer service in several ways.
Contact via toll-free telephone
One of the most used means to resolve any situation quickly and efficiently is, without a doubt, by telephone. In this case, Naturgy makes available to its clients a free landline number and another mobile number to resolve any incident that has to do with the payment of overdue invoices, payment installments or technical assistance, among others:
- Landline: 900 100 251 (available Monday to Saturday from 8 a.m. to 10 p.m.).
- Mobile phone: 626 888 222 (available Monday to Saturday from 8 a.m. to 10 p.m.).
Contact by email and online
Another of the most used resources for all those who do not want to attend the phone call is email and a friendly chatbot called Pepe.
In the first case, you have the option of sending your query by filling out a complete form to respond more precisely to your query. But if you prefer, you can directly send an email to the addressservicioatencioncliente@naturgy.com to discuss all your doubts so that they can be resolved as soon as possible. They will respond to you as soon as possible to the email address you have provided.
Secondly, you can contact a virtual assistant in real time to advise and guide you on all Naturgy products, although they will also try to answer all your questions. For example, it can help you with your invoice issues, consult your contracts or modify them, be updated on the latest company movements, etc.
Contact with social networks
One of the last options to contact Naturgy customer service is through their social networks. The energy company currently has its Facebook and X (Twitter) accounts active to respond to your requests. Although you also have the possibility of communicating with the company through WhatsApp by starting a chat with them. But it is only for telematic use, since you will not be able to communicate by telephone.
Go to an office
Finally, you can go to a Naturgy office as long as you request an appointment to avoid scheduling problems and customer saturation. Here You can view the nearest store to carry out all your transactions in person. To do this, enter your town or province in the search bar.
