There are different keys that can be followed to be successful when changing operators. This way you won’t make a mistake when you port to another company or, at least, you will be more sure that it fits as closely as possible to what you are looking for. Whether contracting a mobile rate, fiber + mobile or just Internet from another operator, it is always better to take a series of points into account.
If you are thinking about contracting a rate from another operator, it does not hurt to know what are the fundamental aspects that you cannot ignore. There are several conditions that you must take into account, not only the monthly price that you are going to pay, but other points that will make the difference between one operator or another.
Fixed or promotional price?
The first thing is to check if the price will always be the same or not. Many companies offer you a temporary discount. For example, you can pay half or a little less for 3 months or for the entire first year. However, when that promotional period ends, you will pay more. Therefore, you must check if the price of the rate you want to contract is final. This way you will not have surprises in the future when time passes, otherwise, you will have to change operators again in case the price is higher than what you intended to pay.
The permanence of the rate
Not all operators provide the same permanence, there are even telephone companies that do not even give you a commitment time so that you can change telecom. In general, mobile rates, in and of themselves, do not have permanence. But, things change with fiber plans.
Telephone companies do set a permanence period that is usually 3 months or 12 months. And all for the sake of covering the costs of installing fiber optics in your home. In some cases, you may be lucky enough that the operator you are going to hire does not charge you or even allows you to self-install the router in your home.
So the point of permanence is one of the key conditions that you must review in great detail. Otherwise, if you want to leave before completing that period, you will have no choice but to pay a penalty. Furthermore, it is an amount that varies depending on the operator you hire.
And in this case, you should also check if registering as a customer is free. Normally, practically all telecoms have this point free. However, it is more than advisable to make sure that you will not have to pay to register as a client. But, as we said, they usually do it for free along with the installation, hence the permanence must be met.
Technical support and quality of service
Among the characteristics that should matter from an operator is the quality of service and technical support. Here there is no choice but to take a look at the opinions of current customers. In addition, you can also use the surveys that are launched on telephone companies to find out if they offer a good mobile connection, fiber connection, etc., and that the technical support really helps to resolve problems or doubts at any time. .
In this case, social networks can be of great help, as in X, since existing customers usually respond and mention companies when they have problems. So it is an alternative to know if the customer service is good or bad.
