Unlike traditional banking institutions, most of us are used to interacting with neobanks through mobile apps, such as Revolut. But what happens if we lose our smartphone and can’t remember the password to log in from the website?
Revolut is one of the neobanks with the largest number of users in our country. British company Its operation is based on the mobile application and, despite the fact that in recent years it has been incorporating a large number of new features that considerably improve its experience, we may encounter some problems in accessing our account in specific situations.
For example, this is what happens when we lose the access to our smartphone and, furthermore, we do not remember the password that we have initially configured. A situation that we may encounter if we are used to authenticating ourselves with the biometric data that the system has registered. So, how can we regain access to our account?
Recover access to your account
At Revolut we are aware that this type of situation may be more common than it may initially seem. And, for this reason, we offer different ways to be able to access our bank account when we find ourselves in this type of situation. If we have lost the access code and we no longer have access to the phone number with which we are registered, all we have to do is download the app again from our new number, enter that number and click on “I have forgotten my access code”.
Next, we will have to take a selfie with the terminal itself and upload a photograph of our identity document. If everything is uploaded correctly and the system is able to identify our identity, everything will be restored and we will be able to resume normal operations. However, if that does not happen, we will have to direct us to an automatic chat in which we will have to present our case to the operator that connects on behalf of the entity.
In case of suspicious activity
Revolut is one of the neobanks that is increasingly present in a large number of countries. And, therefore, it has enabled security systems that allow us to report any situation that we have noticed in our account and that is likely to be considered suspicious.
If you have seen a charge that you do not recognize, you are detecting some type of activity that is not usual or you are receiving notifications related to the operation of your account that you are not aware of, it is important that you go to the page that Revolut has enabled for this purpose at this link.
After identifying ourselves, we can contact the company to report what happened and We will receive personalized attention to be able to answer any questions we may have on the matter and act accordingly to protect access to our bank account. Remember that in these types of cases, the speed with which we act is essential so that our bank can block our accounts and cards in the shortest possible time, so it is advisable to contact them as soon as possible from the first moment we see warning signs.
