If you placed an order on Getir that you now want to cancel, you should not worry, because you can do it very easily from the App. There may be many reasons why you need to cancel your order and in many cases you need to state the reasons.
If you want to know more about how to cancel your order placed in Getir, make claims to the company or request the return of a product, this article is the one for you.
Does Getir give you the option to cancel an order you just placed?
Getir takes into account that you may occasionally find it necessary to cancel your order. To do so, it is no longer directly from the App, but by calling customer service.
By contacting the company via phone call, you can express the reason why you want to cancel the order, since according to your excuse, they will tell you if its cancellation is possible. Of course, the company will not hesitate to approve the cancellation in the case of a delivery delay or if the wrong product arrives.
You can access the App and select the details of the order you want to cancel. There you will see that the option will appear so you can cancel the order, just remember to do it as soon as possible.
The advantage of Getir is that the cancellation of an order does not occur frequently and in case of any inconvenience you can even request the return of a product from the mobile application.
Thanks to the fact that the processes are very transparent, once the cancellation request is finalized and approved, the money is refunded to you.
What is the maximum time in which you are allowed to cancel an order?
Getir has been characterized as a company that makes home deliveries in record time, so it is not very common for an order to be delayed. Orders usually arrive in around 10 minutes, which means the longest you should wait before canceling your order is 10 minutes.
So if you notice that more than 10 minutes has elapsed, you can wait patiently or contact Getir customer service immediately.
How can you claim if a product arrives in poor condition?
The company ensures that it is very unlikely that the order will arrive at your address in poor condition, but if this happens, do not hesitate to make your claim.
There are several ways you can do this, and one of them is by calling customer service to speak with an employee so they can take your complaint into account.
Another way for you to make a claim is by sending an email to the company explaining very well what happened and the state in which the product you ordered arrived. As a last alternative, you can make the claim from the App in the chat that will appear if you access the delivery details.
What should you do if a delivery person gives you a hard time?
If on any occasion the delivery man gives you a hard time, either because he has treated you badly or another situation that happens, do not hesitate to make a claim about it and make the respective report to the company immediately.
Remember to only make this report if you are very sure that the delivery person has treated you badly, you have received an offense from him or something else in bad taste has happened, since by handling the claim your job will be at risk.
How to file an incident?
If you want to present an incident in said company, the first thing you must do is fill out a form with all the requested data and express in writing what happened with all the necessary details.
The company will take care of the situation and will be able to locate the delivery person who gave you a hard time, as long as you enter the information of this person.
You can manage a claim by sending an email explaining what happened, contacting customer service, or going to a store of this company to do it in person.
