Renfe is the main passenger and freight rail transport company in Spain. Most Spaniards use their services when we have to travel and we know the incidents and delays that may arise. Recently, the company has launched a WhatsApp channel to inform users to use Cercanías Madrid, so that schedule changes do not catch them off guard.
The instant messaging app WhatsApp is the most used in Spain. For this reason, Renfe has decided to use it so that its customers are informed of any delay or breakdown they suffer on Cercanías Madrid. The people of Madrid know that this transport service tends to constantly suffer incidents and, with the new channel on WhatsApp, Renfe wants them to be aware of the problems at all times.
WhatsApp channels are a way to communicate instantly. Therefore, Renfe could have found a direct and fast communication channel to alleviate the complaints of Madrid residents about Cercanías Madrid. In this way, it will be easier for travelers to better plan their trips through the Spanish capital and nearby towns, to arrive on time to work, university or any other destination.
How to follow the Cercanías Madrid channel on WhatsApp?
Users who want to be part of the Cercanías Madrid channel on WhatsApp have two ways to do so. The first of them is to open the application from your Android or iOS mobile and enter the “News” section. Once there, they must slide the screen all the way down and click on the “Explore more” option. Afterwards, they will only have to search for “Cercanías Madrid” and continue.
Another way to enter the Renfe public channel to find out about Cercanías Madrid incidents and delays is to search for it from the WhatsApp Web version. Once you have logged in with the QR code in your browser, you will see the “Channels” section on the side of the messaging platform. The only thing you will have to do look for it in the channel directory and follow it.
Currently, the first Renfe channel on WhatsApp has more than 5.7 thousand followers. Users can read and react to channel updates, but not comment. There are Internet users who try to reflect their discontent using angry emoticons, but others see these messages as something positive.
The channel does not prevent delays or incidents. But it warns Internet users so that they can better plan their trips and avoid arriving late for their obligations.
More Renfe WhatsApp channels
That Renfe has only launched one WhatsApp channel for Cercanías Madrid does not mean that it does not plan to launch more. This communication route for the transport of the Community of Madrid is only the first, but not the only one.
As the Spanish rail transport company itself has pointed out, they will implement new channels “progressively.” “The channels will be activated for the rest of the nuclei,” Renfe said in its statement. The firm has encouraged us to be attentive to find out when the WhatsApp channel that affects our area arrives.
With this initiative, Renfe seeks to respond to the needs and demands of travelers who travel daily through its national Cercanías network. Customers will have a quick and efficient way to better organize times, taking into account train breakdowns and subsequent delays. Although transportation delays bother many Spaniards, they are inevitable when unexpected incidents arise. With WhatsApp notifications, it will be easier to be punctual and adapt to new schedules.
