One of the best things that the Movistar telephone company has is its constant struggle to change and evolve. Movistar is one of those companies that, day by day, has focused on promoting various tools, options, and services that please its users. Both fixed and mobile telephony and even the Internet connection have become essential in the lives of many people, which is why more and more users are creating an email on Movistar.
Movistar has been one of the forerunners in offering fixed, mobile and internet telephony in special packages that adapt to the needs of each client, if you go to its official page you will be able to see everything that Movistar has to offer you. However, with the growing evolution of fiber optics, more companies, more tools and better possibilities for all users have been added.
Making many people give up a service to be able to acquire another. The cancellation of telephone and internet services can go hand in hand with various circumstances, many of which may be problems with the company or the connectivity of the place where you are, as is the case with Orange.
It may be an inability to pay, problems with the mobile data configuration or even a non-conformity of service that makes a user decide to leave the opposite and go with another company, in any case the best thing that these companies can do is improve these aspects in favor of benefiting the users it has.
In this post we will explain step by step, the best way in which you can unsubscribe from Movistar services on multiple platforms. The important thing in any case is that all these steps are taken to the letter and that they are fulfilled so as not to have problems with the company.
Unsubscribe by phone
This is one of the most comfortable options for which you can choose, for this process, we recommend you have at hand the contract that you have previously signed with the company and also follow each and every one of the steps that we describe below :
- The first thing you should do is take your mobile phone, and dial the following number 1004 which is a number provided by the company to be able to make different calls, claims or offer services.
- Once you have been put in contact with an authorized agent from their customer service team, you must clearly request your intentions to unsubscribe from Movistar services.
- This is where you must have all your account data at hand, this also includes information such as the line owner and also information on the direct debit of payments. All this is done in order to verify your identity, take into account that this process may take a while.
- Once the operator has taken and verified your data, it will inform you of the steps to follow in the following days, which are simply to wait.
- In a few days your account will be closed and you will no longer have to rely on this service.
Unsubscribe via the web
If the telephone process seemed a bit long and somewhat complicated, you can unsubscribe from the services via the web, for this, it is only necessary that you follow the following steps:
- Start by opening your web browser, you can do this from your PC and even your mobile phone, try to locate the official Movistar page.
- When you are inside this web page, go to the top of the page and click on the “Access my Movistar” button. There you will see a drop-down window in which you must press the “Access” option.
- Once inside, you must enter your ID and at the bottom enter the access code
- After that, click on the “Enter” button.
- Once you are inside the account, you must go to the “Private area” section, it is here, where you can make various arrangements about the services you have purchased.
Locate the section of the service you have purchased and click on “cancel”, and with this everything will be ready, the work will be done and you just have to wait for confirmation by email.
