Xiaomi is one of the most important technology companies globally and, due to its impact, it is important to keep in mind that you can contact its customer service in different ways. Whether it is because your cell phone has broken or if you have any questions about one of the various products that you can purchase from their brand, we are going to describe to you what are the most common means of communication that you have at your disposal for any setback.
Today we know that we can acquire practically any product related to the Chinese firm Xiaomi, since it is immersed in most of the markets within the technology sector. Items for household chores, mobile devices and tablets, electric scooters, pet feeders, DIY, etc., the number of accessories and items it has is immense.
But on occasion these gadgets may break and you will have to contact the company directly. In that regard, there are several ways to go to the customer service department.
Call by phone
The telephone is one of the most recurrent ways for many users to dispel all their doubts. If you do not want to opt for other alternatives, you can call the number 900 128 128 directly. There you will be assisted by a switchboard that will tell you which button you should press for each of the situations.
For example, for questions and help about a product you will have to press 1, to contact technical support press 2, for repairs 3 and for complaints or suggestions 4. Customer service hours are Monday to Friday, from 9:00 a.m. to 9:00 p.m., and on Saturdays from 9:00 a.m. to 6:00 p.m.
Contact by chat or email
If calls are not your thing, you also have the possibility of chatting in real time with one of the company’s agents. To do this, you will simply have to provide your email so that, once the consultation is complete, you can receive the entire conversation in your email.
On the other hand, you have the preference of writing to the email address service.es@xiaomi.com, and from there they will refer you to the solution to your query. In turn, its official portal integrate a form which you must fill in with the data of your device indicating the type of problem and a brief description of it. They also invite you to upload images of the defective product in question, being able to upload a total of 5 files.
Help section on the website
Another of the most used resources is the frequently asked questions section found in the help section of your website. Here you can write your question, search for the most popular queries or find the repair center closest to your home, and track the entire process. Likewise, you have a section to initiate a return request.
In any of these cases, you will have to register with a Xiaomi account to access all the aforementioned services.
Social networks
Last, but not least, Xiaomi has different social profiles in operation to offer information about its products and respond to the requests of its customers. You can contact through Facebook, instagram either X (Twitter).
This is another more informal form of contact, as they are not always the most appropriate means to resolve any doubts or questions that may arise.
