Amazon is fighting for its music platform, Music Unlimited, to have the same users as Spotify. Therefore, it is common to receive offers with free periods and cancellation whenever you want. However, some people claim that they have never subscribed and are paying for their services. Could you get the money back?
Perhaps it was your son, or perhaps you have accidentally hit a button with the unlocked phone. Be that as it may, seeing an additional charge on your bill is not more pleasant at the end of the month. If you thought that this Amazon service is free, you are wrong. The music streaming platform costs 9.99 euros per month for the individual plan. So those 10 euros will quickly jump out when you check your bank accounts. But fear not, we’ll tell you how to get it back.
You have subscribed without knowing it
It is common for you to have received an email with an Amazon benefit that you have not tried yet. If you have agreed to enter Music Unlimited for free, you should be aware that it will only be free during the trial period. This period can be between 1 and 4 months free, depending on the offer available at the time. Then the payment will be automatic. You can cancel before the end of the trial period and thus avoid being charged, but if you forget, it is normal for you to see a receipt in your bank account.
Amazon is not fooling anyone. There is no fine print. The notice remains both before and during the acceptance to the subscription of your music platform. Therefore, having done it without knowledge could be doubtful. Perhaps you do not remember or someone in your family has made the subscription for you.
However, Amazon accepts the mistake of accidentally signing you up. In these cases, you will have to contact customer service directly and explain what happened. It is advisable that you be very exact in the details and that your story is convincing enough to get that money back. If you have never entered the app or played content, they may accept your mistake and refund the amount you unknowingly paid. However, having used it, even if it was punctual, could prevent you from getting your fees back.
How to cancel Music Unlimited
Once you contact Amazon customer service and they accept your refund, you will need to disenroll from Music Unlimited. To cancel the plan you will have to follow these steps:
- Go to My Amazon Music Settings.
- Look for the “Amazon Music Unlimited” section.
- Select the “Cancel” option in the subscription renewal details.
- Confirm the cancellation.
If you subscribed through a third party, such as Apple, Google, or a phone company, you may need to contact them to cancel service or receive a refund. However, this does not guarantee that it will be returned to you, since it will have other applicable policies.
Please note that you will need to cancel Music Unlimited, not Amazon Prime. If you do the latter, you will lose access to all the benefits this plan offers. On the other hand, if you only cancel the paid music platform, you can continue using Amazon Music Free without paying anything.
