If you are a Digi operator customer, we are going to tell you how you can get rid of paying for the dreaded Premium SMS, which can have a significant impact on your bill as its special content is priced at the price set by whoever offers their services.
The premium SMS from the different operators serve as a gateway to another series of special content for your mobile (advertisements, games, ringtones, TV, music, contests, adult services, etc.). The problem is that they do not have a normal cost, but both the cost of the message and the type of service to offer are set by the company that offers the content.
Premium SMS on Digi
Premium SMS are special content designed for leisure (games, music, ringtones, contests, TV, etc.). These have the particularity that they are not charged at the standard price for short messages, but rather the price to be paid for these SMS is established by the company that provides them.
If you are a Digi mobile phone customer, you may have consciously or unknowingly subscribed to this service and each message you receive will be charged at the price set by the company that distributes them. To stop being subscribed to that service you have to submit a request to unsubscribe to stop receiving them.
The most common numbers for the numbers that provide these services begin with:
- 25xxx or 27xxx (number used for contests or voting)
- 28xxx (numbers used for charity)
- 23xxx (to participate in bets)
- 35xxx or 37xxx (allows downloading of content)
These can end up having a significant impact on your bill, so we are going to tell you how you can get rid of them in your payments and thus return to breathing easy knowing that you will only have to pay for the services that your rate includes.
Cancel these services
The different telephone operators have already been requested on several occasions to deactivate premium SMS by default. However, they are still a problem for many users in the middle of 2023.
The first format to unsubscribe from Digi Premium SMS is precisely via SMS. First of all, consult the conditions imposed by the company in charge of providing this service, to find out if said cancellation can be processed or not. If so, the method to cancel the subscription is usually found, which generally involves sending an SMS to a specific number with the word BAJA, which will free us to continue with the contracted service.
Of course, it’s always a good idea to contact Customer Service. Call 1200 from your Digi mobile line or 642 642 642 or 901 666 642 from another number from another operator. Explain your problem and have them take care of advising and guiding you in the process to stop receiving these annoying and expensive text messages. In addition, you can request that they restrict payments to third parties of all kinds, which should also avoid problems in the future.
Likewise, we can request the disconnection or restriction of this type of services to our telephone operator, which must proceed to this disconnection within a maximum period of 10 days from the receipt of our communication. If this term does not occur after this period for reasons not attributable to the user, the costs derived from the service whose disconnection has not been made will be charged to the operator.
