Penalties for canceling our contract early are common among telephone companies. However, just because they are common does not mean that some doubts do not arise when we consider leaving the company. Even more so if we take into account that for some years we have enjoyed increasing and decreasing penalties.
The permanence commitments They are a tool that telephone companies use to, in exchange for offering us some type of discount or product, ensure that we will have a certain track record over time with them. In this way, they manage to make profitable the different commercial actions they carry out to increase their installed customer base.
A few years ago, we only had decreasing penalties. As we approached the end of the contract, the amount of the penalty we had to bear if we chose to cancel the contract was smaller. However, this has not been the case for some time now, although some users are still unaware of it.
Vodafone’s permanence commitments
Vodafone has explained to one of its clients through
Vodafone Spain
@vodafone_es
@personayx @personayx Good morning, in case of early termination, depending on the reason for which the permanence is acquired, the amount may be increasing or decreasing. In the case of discounts, it is as they informed you; However, if you need any additional clarification, we are at… https://t.co/yOwY41R79F
January 12, 2025 • 08:48
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If the permanence we sign is as a result of enjoying a discount on our rate, the amount of the same increases. That is, as we save a greater amount of money through said offer, the amount we will have to pay in the event that we break the contract early will be greater each month. This is because the total money we save with this promotion accumulates month by month.
On the contrary, if we are enjoying a discount on a terminalFor example, the penalty is decreasing. When we sign the contract it will be a certain amount, but as the months go by and we get closer to its completion, the amount owed will be less and less.
How long does the permanence commitment last depending on the service?
Vodafone informs on its website that the commitment to contract a mobile rate with a discount on Its price is 24 months, the same duration that we have if we also get a mobile phone with a subsidized price. In both cases, we will have the two years mentioned with permanences that will increase or decrease depending on their typology.
In the event that we opt for a fiber service that requires installation, the permanence that we must sign will be 12 months: regardless of whether we contract a fiber-only rate or if we opt for a convergent one, without distinction. Furthermore, in the case of fiber, it is important that we take into account that there is a single charge for fiber installation that covers management costs, the amount of which is 150 euros and 12 months duration. In the event that we are enjoying fiber for less than 12 months, a maximum penalty of €150 will be applied, as stated by the red operator.
